FurLife™Reviews of getfurlife.com

Response from FurLife™Apr 18, 2024

Hello Lynn, Thank you for taking the time to share your feedback about our flea and tick collars. We appreciate your honest review, especially coming from a challenging environment like Florida, where fleas and ticks are indeed a significant concern. We're glad to hear that the collars worked during the winter months, but we understand your disappointment that their effectiveness seemed to wane as the seasons changed. Our goal is always to provide reliable, year-round protection. We would like to learn more about your experience and see how we can make things right. Please contact us directly at [email protected]. We value your business and are committed to finding a solution that better suits the needs of your pets and the Florida environment. Thank you again for your feedback, and we look forward to hearing from you. Kind regards Marc

Response from FurLife™Apr 18, 2024

Hello Isabelle, Thank you for sharing your concerns with us. We understand your worries about the product not seeming to work as the initial scent has dissipated. It's important to note that the effectiveness of our products does not solely depend on the strength of the scent detectable by humans; the active ingredients continue to perform even after the initial smell is less noticeable. If you have observed a decrease in protection or have any other specific issues, we would truly appreciate it if you could provide us with more details. We are committed to the efficacy and quality of our products and your satisfaction is paramount to us. Please reach out to us directly at [email protected] to discuss this further. We are here to ensure that your concerns are addressed and resolved satisfactorily. Kind regards Mar from FurLife

Response from FurLife™Apr 18, 2024

Hello Karen, Thank you for your feedback, and we are truly sorry to hear about the reactions your cats experienced with our flea collars. The well-being of your pets is incredibly important to us, and we understand your disappointment and concern. It's concerning to hear that two of your cats developed such adverse reactions. While it's not uncommon for pets to require a period of adjustment to new products, the issues you described are certainly not the expected outcome, and continuing discomfort and visible reactions like fur loss and scabbing are signs that the product may not be suitable for your pets. We take situations like this very seriously and are keen to address this promptly. We would like to investigate this further and find a resolution that works for you, especially considering the impact on your pets and the investment you've made. Please reach out to us at [email protected] so we can discuss this matter directly. We value your trust and are committed to providing solutions that ensure the safety and comfort of your pets. We’re here to help and look forward to speaking with you soon. Kind regards Emily