Jodi K.
Smells terrible
Smells terrible! Gave the humans in house horrible headaches and the dogs hated and kept sneezing. Huge pass. Shipping took forever. Emailed customer service they were also not good
Response from FurLife™Apr 27, 2024
Hello Jodi, Thank you for reaching out with your concerns about the initial scent of your FurLife pendant. We're genuinely sorry to hear that the scent was not only strong but also caused discomfort for both you and your pets. We appreciate you bringing this to our attention, as it allows us to address and improve the product experience for all our customers. Our pendants use natural oils, which can emit a stronger scent when first opened due to their initial interaction with air. To alleviate this, we recommend airing out the pendant in a well-ventilated space for around 4-7 days. This process help to lessen the initial scent quickly, making the pendant more comfortable for both you and your pet while maintaining its protective properties. We also apologize for the delay in shipping and any frustration with us. We strive to provide timely deliveries and responsive support, so we're disappointed to learn about your experience. Please contact us directly at [email protected] so we can further assist you and ensure that your concerns are fully addressed. Thank you again for your feedback, and we hope to resolve this issue to your satisfaction. Kind regards Marc