FurLife™Reviews of getfurlife.com

Response from FurLife™Jun 3, 2024

Hello Julie, thank you for your feedback, and we're sorry to hear that our collars did not meet your expectations. We apologize for any inconvenience caused by the collars not staying tight and for the issues you experienced with tick protection. We understand how important it is to keep your pets and family safe. We're also sorry to hear about your difficulties in contacting us for the money-back guarantee. Please reach out to us directly at [email protected] to discuss further steps and a possible refund. We are committed to resolving this issue and ensuring your satisfaction. Thank you for bringing this to our attention. We look forward to assisting you and hope to have another opportunity to serve you better in the future. Kind regards, Amanda

Response from FurLife™Jun 3, 2024

Hello Camilo, Thank you for sharing your feedback, and we're sorry to hear about your experience. We understand that the natural oils used in our collars can emit a stronger fragrance when first opened, due to their initial interaction with the air. This can sometimes lead to a stronger scent, which might have contributed to your dog's reaction. We apologize for the inconvenience you faced with our customer service team. We strive to provide excellent support, and we're disappointed to hear that we fell short in your case. To resolve this, please contact us directly at [email protected] to discuss further steps and a possible refund. Your satisfaction and your pet's well-being are our top priorities. We hope to have the opportunity to make things right for you and your dog. Kind regards, Amanda

Response from FurLife™Jun 3, 2024

Hello Chris, Thank you for sharing your concerns, and we are deeply sorry to hear about Milo's experience. We want to assure you that all ingredients we use in our collars are within safe concentrations and are not directly in contact with your dog since our pendant works through the smell. However, we understand that some dogs might have sensitivities or allergies, which can result in adverse reactions, as you have described. We are genuinely sorry that Milo did not tolerate one of the ingredients. Allergic reactions, while rare, can occur and can be distressing for both pets and their owners. To resolve this matter, please contact us directly at [email protected] to discuss further steps and a possible refund. Your satisfaction and Milo's well-being are our top priorities. We hope to address your concerns promptly and ensure a satisfactory resolution. Kind regards, Amanda

Response from FurLife™Jun 3, 2024

Hello Trudy, thanks for your review and that your happy with us and our products! We would really appreciate when you decide to increase the star rating for us! :) Kind regards, Amanda