Wayne S.
Why does their website say made in the…
Why does their website say made in the USA and I get a shipping notice for customs? It is made in China, I will not put it on my dogs. Trying to return it is a nightmare. Do not purchase anything from this company. I really have an aversion to deception.
Response from FurLife™Jun 7, 2024
Hello Wayne, thank you for your feedback, and we're sorry to hear about your dissatisfaction. We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are proudly manufactured in the USA under strict quality control standards. Regarding our collars or pendants, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each product meets our high expectations for safety, durability, and effectiveness. Furthermore, our products undergo regular quality checks to maintain these standards. We understand your concerns and as a gesture of our commitment to customer satisfaction, we have already issued a full refund for your order without returning it. We hope you will consider giving our products a try, especially since they are made with 100% natural ingredients and contain no additives. We are committed to providing high-quality, safe products for your pets, and we would love to have another chance to earn your trust. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Amanda