FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This has helped my frenchie be outdoors in the grass without attracting ticks! I’ve used it for 3 weeks and my frenchie has been tick and flea free! customer service is also great with an issue i faced prior and was resolved immediately so it is fast customer service.
Response from FurLife™Jul 16, 2024
Hi Ashley,
Fantastic news! We're so happy the collar keeps your Frenchie tick and flea-free, allowing them to enjoy the outdoors safely. It's great to hear our customer service team was prompt and helpful with your previous issue. Thanks for choosing us!
TT
Terry T.
This company is a scam,bought 2 collars…
This company is a scam,bought 2 collars for my dogs,after using the collar my dogs had more fleas than before if anything the collars attracts fleas called them up they did nothing said I'm sorry sir your 30 days up,that's why they give you only 30 days they got your money then,will never by from this company again so don't waste your money, took my dogs to vet got them both on simparica no more fleas,my vet told me if I go with a flea an tick collar use seresto,she laughed when I told her about furlife go to professional people if you love your pets leave this phony website alone
Response from FurLife™Jul 15, 2024
Hello Terry,
Thank you for your feedback, and we're genuinely sorry to hear about your dissatisfaction with our product.
Our collars are designed as a preventive measure to help protect against fleas and ticks, rather than a solution for dogs that are already infested. If your pets already had fleas, additional treatment methods, like those provided by your vet, would be necessary to fully address the issue.
We apologize if there was any confusion regarding our return policy. While we do have a 30-day return window, our aim is to ensure customer satisfaction and we strive to assist our customers beyond this period whenever possible. We regret that your initial contact with us did not resolve your concerns.
We would appreciate the opportunity to make this right for you. Please contact us directly at [email protected] so we can work towards a solution. Your feedback is invaluable in helping us improve our products and services.
Thank you for bringing this to our attention, and we hope to earn your trust back in the future.
Kind regards
Marc
DD
David D.
Marc
Marc, how can you reply with such a wordy response to three people at all exactly the same time? Serious red flag, to me.
Just because of the bot reply mode, I'll never order from FurLife.
Others should also heed this warning.
Response from FurLife™Sep 29, 2024
Dear David,
Thank you for your feedback, and we're sorry to hear that our response has left a negative impression. I want to assure you that all our replies are crafted personally and thoughtfully within 10-15 minutes by me, not by an automated bot.
Your trust is very important to us, and we genuinely hope you'll reconsider your decision based on this clarification. If you have any other questions or concerns, please don’t hesitate to reach out.
Thank you for bringing this to our attention.
Kind regards
Marc
LO
Louise
The main issue as these shipped from…
The main issue as these shipped from China. Would appreciate if you. They took quite a while to get here. Thought this might be a US company but I guess not. Have some dogs that chew up the collars.
Response from FurLife™Jul 16, 2024
Hi there, thanks for your feedback! We understand wanting to support US companies and the wait time can definitely be frustrating. We're always working to improve efficiency, so hopefully your future orders arrive much faster.
RB
Rachel B.
Worst customer service I have come…
Worst customer service I have come across.
I ordered over 4 weeks ago and I still have not received it. They said they cannot give me a refund because it’s in transit. The contact support says they will get back to you in 12 hours. They don not either. Please save yourselves by not ordering from this company.
Response from FurLife™Jul 13, 2024
Hello Rachel,
Thank you for your feedback, and we're sorry to hear about your dissatisfaction. We take all customer concerns very seriously and are committed to resolving this issue for you.
We apologize for the inconvenience caused by the delay in your order. We are sorry the first delivery failed, as we communicated via email. There is a free redelivery on the way to you. You should receive it soon!
Regarding the response time from our support team, I can see that we reply swiftly to your email.
We appreciate your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this to our attention, and we look forward to serving you better in the future.
Kind regards
Marc
SU
Susan
I love knowing that my golden retriever…
I love knowing that my golden retriever is protected from fleas and ticks without the harsh chemicals.
Response from FurLife™Jul 16, 2024
Hi there! We're so glad to hear your golden retriever is staying safe from pests with the help of GetFurLife. It's fantastic that you can give them peace of mind outdoors without harsh chemicals.
CS
Courtney S.
Good quality
Bed was delivered fast!! My dogs love the bed they never want to get out of it!! The bed is nice and fluffy and the cover is easy to get on!!
Response from FurLife™Jul 16, 2024
Hi there! That's fantastic news, we love hearing your pups adore their new bed! The fast delivery and comfy design sound perfect for tired pups.
HW
Heather W.
This is a scam
This is a scam. They are cheap collars from China. They will not take them back, they steal from you then stop responding. Do not buy from this company. We are having to contact our bank to report them as fraudulent
Response from FurLife™Jul 13, 2024
Hello Heather,
Thank you for your feedback, and we're sorry to hear about your dissatisfaction.
We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our collars are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards.
Regarding your concerns about communication and returns, unfortunately, I cannot find an email from you in our system. Could you please send me a message at [email protected] so I can check it for you? We are committed to addressing any issues and ensuring your satisfaction.
We apologize for any inconvenience you have experienced and appreciate your patience. Please reach out to us directly so we can resolve this matter promptly.
Thank you for bringing this to our attention, and we look forward to serving you better in the future.
Kind regards
Marc
