Colbi R.
Customer service has been great
Customer service has been great. It does take a while to get your order. (It’s not Amazon!). I have a 3 yr old cat who has worn the collar for around 5 months, no problem. We recently moved to Florida. Lots more bugs here. He’s an indoor kitty that has access to screened lanai. I just adopted/rescued a kitten. I wanted to use the collar on him too as my other cat absolutely HATES topicals. The collar I put on the kitten broke at the ring which holds the extra. I reached out to customer service and they sent me out a new one right away. Side note: found out the kitten has worms (which is from fleas). I have not seen any fleas on my cats. For safeguard they are both receiving nextgard combo treatment for two months (which I hate)…. I will then put collars back on them. I’m thinking the kitten still had worms from rescue. Let’s hope.


