FurLife™Reviews of getfurlife.com

Response from FurLife™Oct 20, 2024

Hello Pamela, Thank you for sharing your feedback, and we're truly sorry to hear about your recent experience. We understand how concerning it must have been to find ticks on your dog, especially after using our collar for several months. Our collars are designed to provide protection for up to 8 months, but environmental factors and individual differences in a pet's lifestyle can sometimes affect how long the collar remains fully effective. We're committed to ensuring your satisfaction, and if there's anything more we can do to assist, don't hesitate to contact us. Thank you again for bringing this to our attention, and we hope to provide you and your dog with a better experience moving forward! Kind regards Marc

Response from FurLife™Nov 4, 2024

Hello Kara, Thank you for sharing your experience, and we’re glad to hear that you initially saw a positive response with our collars! However, we’re very sorry to hear about the issues that arose later and understand how frustrating it must have been to see your dogs uncomfortable. We designed our collars to provide safe, effective relief from fleas and ticks, but we know that sensitivities to natural ingredients can vary from dog to dog. The itching could be a reaction to the essential oils in our collars, which some pets may find irritating over time. We appreciate you taking quick action and consulting with your vet to address the discomfort for your pets. Your feedback is essential to us as we work to refine our products. Please reach out to our customer care team at [email protected] so we can discuss or find an alternative solution that best suits your dogs’ needs. Thank you again for giving our products a try and for your honest feedback. We hope to have the chance to restore your trust in FurLife. Kind regards Marc

Response from FurLife™Oct 23, 2024

Hello Cherry, Thank you for sharing your feedback, and we're sorry to hear about your frustrating experience. We take all customer concerns seriously. While our flea collars are manufactured in China, we maintain strict quality control and hygiene standards with our production partners to ensure the safety and effectiveness of our products. We understand how important it is for pet products to meet high standards, and we apologize if the collar did not perform as expected in your case. Regarding pricing, our goal is to offer a high-quality product with natural ingredients that are safe for your pet. While our price may be higher than some other options, we believe in the value of using carefully selected ingredients and production methods. We sincerely apologize for any difficulties you encountered with the refund process. Our intention is to make the "money-back guarantee" as smooth as possible, and we regret that this took longer than it should have. While shipping costs are typically non-refundable, we will take your feedback on board as we work to improve our customer service policies. Please know that your satisfaction is important to us, and we would like to resolve any remaining concerns. Feel free to reach out directly if there’s anything more we can do to assist you. Thank you again for your feedback, and we hope to have the opportunity to regain your trust in the future. Kind regards Marc