FurLife™Reviews of getfurlife.com

Response from FurLife™Nov 9, 2024

Hello Karen, Thank you for reaching out, and we apologize for any frustration this subscription may have caused. We can confirm that your subscription under the Gmail address has been successfully canceled, and you will no longer receive shipments or notifications from us. It sounds like there may have been some confusion during the sign-up process, which led to the subscription being linked to your Gmail account. We understand this has been inconvenient, and we’re here to help resolve it fully. If you need any further assistance, please don’t hesitate to reach out. Thank you for your feedback, and we’re here if you have any other questions or concerns! Kind regards Marc

Response from FurLife™Nov 9, 2024

Hello Lynn, Thank you for sharing your experience, and we’re truly sorry to hear about your dog’s reaction. The health and safety of pets are our top priorities, and we take any report of adverse reactions very seriously. Our collars are formulated with natural ingredients that have been selected for their gentle effectiveness. While rare, we recognize that some pets may be particularly sensitive to natural oils like citronella or peppermint. Every pet is unique, and reactions can vary. We understand the distress this must have caused and are relieved to hear your dog is recovering well. As a US-based company, we want to reassure you that although our collars are manufactured in China, they are produced under strict quality controls and safety standards. Additionally, our chews are produced here in the USA under the same rigorous guidelines to ensure quality and safety. To address your concerns further, please reach out to us directly at [email protected]. Your feedback is crucial for us as we continually work to refine our products, and we’re committed to supporting you in any way we can. Thank you again for bringing this to our attention, and we’re here to help. Kind regards Marc

Response from FurLife™Nov 9, 2024

Hello Bethany, Thank you for sharing your experience with our collar! We're glad to hear that your dog is more comfortable with it and that you appreciate the scent. Regarding tick repellency, we wanted to mention that it can take up to two weeks for the collar to reach its full effect. During this initial period, the natural ingredients gradually release and disperse, creating a protective layer that works best with consistent wear. We recommend allowing a little more time for the full protective benefits to develop. If you continue to notice ticks after the adjustment period, please reach out to us at [email protected]. We’re committed to ensuring both you and your dog are happy with our product, and we're here to help find a solution that works for you both! Kind regards Marc

Response from FurLife™Nov 7, 2024

Hello Anna, Thank you for sharing your experience, and we're truly sorry for the frustration you encountered with our return process. We strive to make our 30-Day Money-Back Guarantee as straightforward as possible, so we apologize if our responses fell short of your expectations. To clarify, our goal with the initial partial refund offers was to save you the step of returning the collars, especially since some were unopened. However, we understand that a prompt, full refund should have been available to you, especially given the unused condition of the products. We will review our procedures and improve our response times and clarity to ensure that no one experiences unnecessary delays in receiving their refund. We're glad we could resolve this with a full refund, and we’re grateful for your patience as we worked through it. Your feedback is valuable to us, and we’re committed to making improvements based on it. If there’s anything further we can do to assist you or if you have additional concerns, please don’t hesitate to reach out directly. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Kind regards Marc