FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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After one week of my Bella wearing the Fur Life I gave her a bath & found ZERO fleas
CU
customer
Excellent product
Excellent product. Performs as described. No fleas or ticks on my dog.
PS
Peter S.
Great collar
My dog has been using the fur life collar for two years and he as not had ticks since then it is easy to use and priced better than any other collars we have used I also like it is not filled with chemicals like the other collars.
CG
Cheryl G.
I just received my second order!
I just received my second order. Repeat customer here! My two standard poodles are cream colored and would be flea magnets. We went through the whole summer without a single flea. We had collars last summer, but went with the pendants that slide onto the collars for this year. They smell great, are all natural and no pesticides to harm my babies.
SU
Sue
This product did not work for my fur…
This product did not work for my fur baby. She still came in with ticks on her all the time. Would not recommend the flea and tick collar.
Response from FurLife™Jan 13, 2025
Hello Sue,
Thank you for your feedback, and we’re sorry to hear that you didn’t experience the results you were expecting with our flea and tick collar. We understand how frustrating it can be when a product doesn’t meet your needs, and we truly appreciate you taking the time to share your experience.
It’s important to note that our flea and tick collars typically require 2-3 weeks of consistent wear to provide full protection. This timeframe allows the active ingredients to distribute properly across your pet’s coat and skin. If the collar was used for less than this period, it’s possible that the full protective benefits were not yet established.
We also recommend ensuring a snug fit around your dog’s neck (leaving space for two fingers) to ensure the collar is both comfortable and effective. Additionally, environmental factors, such as heavy infestations or exposure to untreated areas, can occasionally affect the collar's overall performance.
Your pet’s safety and well-being are our top priorities, and we want to make things right. Please reach out to us at [email protected] so we can further assist you and explore a resolution.
Thank you again for your feedback, and we hope you’ll consider giving us another chance to support your fur baby’s health and comfort.
Kind regards
Marc
JG
Julie G.
Tick Collars
I decided to try the tick collars for both of my dogs in the summer. I was a little worried as we live in the country, but the collars worked! So happy to be able to use a natural approach to tick control for my furbies. I have placed an order for the pendants to use in the summer again as this product offers flea control as well. I had an issue with shipping for the pendants and being charged, but this has been rectified quickly by the team.
SV
Suzi V.
I would not recommend this product for…
I would not recommend this product for these reasons: Firstly this product did NOT work at all for my Furkids (2 Cats & 1 Dog)
Second: One of my Cats got her collar stuck in her mouth and happened to pierce the capsule with her tooth and started foaming at the mouth and got quite unwell as a result of that incident? It was an extremely stressful event to witness. In my opinion the capsule needs to be better encapsulated with a sturdier material to prevent this from happening to other customers pets!
And third: When I asked for my money back as per FurLife’s customer satisfaction money back guarantee I got the run around.
Firstly I was offered a 40% refund which I did not except, then I got an 80% refund which I still did not except, with many back & fourth emails later FurLife decided to finally refund the full amount, in which I was very grateful for... Although it should never have got to that!
Response from FurLife™Jan 7, 2025
Hello Suzi,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. Your concerns are very important to us, and we appreciate the opportunity to address them.
First, we deeply regret that our product did not meet your expectations and that your pets did not respond well to it. We understand how much you care for your furry family members, and their safety and well-being are our top priorities.
Regarding the incident with your cat, we are extremely sorry for the distress caused to both you and your pet. We are reviewing your feedback about the capsule material and will take it into serious consideration as we continue to improve our product design. Ensuring the safety of pets is paramount to us, and we’re committed to making adjustments to prevent such incidents in the future.
We also apologize for the difficulties you experienced during the refund process. Our money-back guarantee is in place to ensure customer satisfaction, and it is disheartening to hear that the resolution took so much back and forth. This does not reflect the standard of service we strive to provide, and we will use your experience to improve our internal processes.
We’re glad we could ultimately resolve the matter by issuing a full refund, but we sincerely apologize for the inconvenience and stress this situation caused. Your feedback has been shared with our team to ensure we do better moving forward.
If there’s anything further we can do to make things right, or if you have any additional feedback or questions, please don’t hesitate to contact us directly. Thank you again for bringing these concerns to our attention, and we hope to earn back your trust in the future.
Kind regards
Marc
KS
Kevin S.
Never received my item
Ordered items on December 3 and I have still not received the item. Sent emails, tried calling several times and no answer. I definitely don't recommend.
Edit: My order was fulfilled after my post here and I have received my items. I'll see if they work but my issue was handled as far as delivery.
Response from FurLife™Jan 7, 2025
Hello Kevin,
Thank you for your feedback, and we sincerely apologize for the inconvenience and frustration you’ve experienced.
After reviewing your order, I see that it was unfortunately delayed and got stuck in transit. We truly regret that this happened and for the lack of communication you encountered when trying to reach us.
To resolve this as quickly as possible, I’ve personally arranged for your order to be re-delivered, and you should receive an updated tracking number shortly. If you have not received this email within the next 24 hours, please let us know so we can assist further.
We understand how disappointing this situation has been, and we are taking steps to ensure smoother processing and better communication moving forward. Thank you for bringing this to our attention, and we truly appreciate your patience.
If there’s anything else we can do to assist you, please don’t hesitate to reach out. We’re here to help!
Kind regards
Marc
