Virginia A.
This product from FurLife was very…
This product from FurLife was very unsuccessful on my dogs. They found NO comfort or relief in this product and after sending three emails to return the product and get my refund, which is guaranteed, I never received a response or a refund. As yet, I haven’t received a response or refund. As I told them in an email, I’m retired and live on a fixed income but that wasn’t important to this company. So think twice before you order this product.
Response from FurLife™Feb 27, 2025
Hello Virginia, Thank you for sharing your experience, and we're truly sorry to hear that our product did not provide the relief you were hoping for. We understand how important it is to find a solution that works for your pets, and we regret any frustration caused by the lack of response to your emails. Customer satisfaction is extremely important to us, and we sincerely apologize for any oversight in communication. Please rest assured that our refund guarantee is something we stand by, and we want to make this right for you. We will be looking into this matter immediately to ensure your refund is processed as promised. We truly appreciate your patience and would love the opportunity to resolve this for you. Please reach out to us again at [email protected] so we can prioritize your request. Thank you for bringing this to our attention, and we hope to earn back your trust. Kind regards Marc


