FurLife™Reviews of getfurlife.com

Response from FurLife™Mar 12, 2025

Hello Deana, We’re truly sorry to hear about your dog’s diagnosis and understand how upsetting this situation must be. Your pet’s health is incredibly important to us, and we never want any pet parent to feel let down by our product. Our charm is designed to be a natural preventative aid, but no flea and tick solution—natural or chemical—is 100% foolproof. Factors like exposure levels, environment, and an individual pet’s biology can all play a role in effectiveness. We always recommend using our charm as part of a comprehensive flea and tick prevention plan, especially in high-risk areas. Regarding our 30-day money-back guarantee, this policy is in place so customers can assess whether the product is a good fit early on. We do our best to be transparent about this timeframe, but we understand your frustration and appreciate your feedback. If there’s anything further we can do to assist you, please reach out to us at [email protected]. We truly care about our customers and their pets, and we’re here to help in any way we can. Kind regards Marc

Response from FurLife™Mar 5, 2025

Hello Sue, We’re sorry to hear about your experience, but we’re unable to find an order under your name in our system. Please know that we do not issue fake tracking numbers—every order placed with us is assigned a legitimate tracking number that can be verified through the carrier. If you placed an order with us, we’d love the opportunity to resolve this issue for you. Please reach out to our support team at [email protected] with your order details, and we will look into this immediately. Additionally, we do offer a 30-day money-back guarantee, which begins once you receive the product. If you need assistance with a return or refund, our team is happy to help. We hope to hear from you soon so we can make this right. Kind regards Marc

Response from FurLife™Mar 5, 2025

Hello Marie, We’re sorry to hear that you haven’t seen the results you were expecting with our flea tag. While many customers have had success with it, we understand that every pet's situation is different, and flea prevention can sometimes require a combination of methods, especially in high-infestation areas. If your dog is still experiencing fleas, we recommend checking for any environmental factors that could be contributing to reinfestation, such as bedding, carpets, or outdoor areas. Additionally, pairing the tag with regular grooming and other flea prevention methods can help maximize effectiveness. That said, we stand by our products and want to make sure you’re satisfied. If you’re within our 30-day money-back guarantee, please reach out to us at [email protected], and we’d be happy to assist you. Kind regards Marc