Billy E.
Here lies the problem they say that guarantee.
Here lies the problem they say that will guarantee a full refund yet no money was sent to any of my accounts. I have reached out to the bank and PayPal. So sad to not be able to trust a company that lies to it's people that purchased their product in good fairh. Please view the company's response. 09/07/2025 PREVIOUS EMAIL SENT 09/05/2025. Save your money this product does not work. We were excited until we unwrapped the package and found the smell overwhelming. First if you have allergies this is not the way to go. The scent is so strong. The dogs were bathed prior to placing these on there necks. We kepted an eye on the dogs to see if they had any reaction to the FurLife product. The dogs still scratched. Save your money.
Response from FurLife™Oct 14, 2025
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration you've encountered. We do offer a 30-day money-back guarantee, and we honor all eligible refund requests made within that timeframe. Please reach out to us directly at [email protected], so we can provide you with the transaction details and assist further. Regarding your concerns about the scent — our products are infused with natural essential oils to help repel pests. However, we understand that some pets (and humans) may be more sensitive to strong scents or specific ingredients. If the aroma feels overwhelming, we typically recommend airing the collar out for 5–7 days before placing it on your pet to allow the scent to mellow. As for the scratching — while many customers see relief using our collars, every dog is different, and results can vary depending on factors such as skin sensitivities, pest exposure, or pre-existing conditions. We truly regret that the product did not meet your expectations. Your feedback is extremely valuable and helps us improve. Please don’t hesitate to contact us directly so we can ensure your refund issue is resolved promptly. Thank you again for bringing this to our attention, and we’re here if you need any further assistance.


