GetFPVReviews of getfpv.com

So, I've been a customer of GETFPV since 2012 and that should tell you something. I took a break from the hobby for a few years but now I'm back and I am completely shocked at what has changed since I moved away from the hobby a few of years back. FIVE orders in the past 5 weeks from me. Most were okay but one had an issue with the hardware and one has gone MIA and is allegedly in "Return to Sender" mode via UPS. So what? Not their fault ... I agree. It was their response to both situations that has me wishing I found this site before tonight. GetFPV wouldn't honor the hardware issue - threw it over the fence to the manufacturer who provided an even weaker reply than the GETFPV reply. I couldn't fly because I needed batteries and the weather was bad so I was outside of their BNF window. Okay ... fine. GETFPV didn't even bother to respond on the 2nd reply. Regarding the shipment that has been en-route for a over a week and is now showing as "RETURN TO SENDER". This is an item that is out of stock everywhere, an item for which I had ordered the radio, receiver, and 4s batteries that they recommended. When I asked what the next steps were, they said "once we get it back, we will process a refund OR you can BUY IT AGAIN NOW or when it returns". Really? It is out of stock, a very popular item, and I happened to grab the last one. I have already paid for it. You are NOT Amazon with a 2 million square foot warehouse to lose things in. I replied, nicely, with a request to simply ship it to me again. I even offered to pay for priority mail. IGNORED. NO REPLY from them at all. Why in the world would I put out ANOTHER $211 for an item I already paid for? You have to be kidding me.... I understand policies but I do not understand terrible customer service. Their inability to even offer the slightest amount of help will, and has, shifted my money to another vendor that actually seems to care about my experience. Sorry GETFPV - you've gone the way of the far too many formerly awesome companies. You've lost your way. You've lost your connection to your customers. And finally, you've lost my business forever. If you enjoy sending your hard-earned cash to a business that has zero interest in you - then by all means, keep spending. I refuse.

Best customer support, Great placed to order quad parts ever

I have spent almost $2000 with these guys since I started shopping with them about a year ago. I recently placed an order for a $700 item, the item turned out to not fit me (as it in it physically did not fit my facial features). When I asked for a return not only was it declined but the customer service rep went on a rude, condescending diatribe about how they haven't heard of this before and I should think about the other customers and how it wouldn't be right for them to re-sell my now "used" goods to another customer, so on and so on, yada yada yada. Then suggested I sell the item on the second hand market. Literally accused me of being an inconsiderate liar for daring to ask for a return/exchange. I explained to him that I never suggested they simply resell the return to someone else, and explained that most retailers have restocking agreements with their suppliers and basically how dare he suggest I am inconsiderate for requesting a return. I then provided picture evidence of my initial complaints about the fitment of the product, the literally fresh out of the box condition of the product, and proof showing I had to sell it at a huge loss... I got no further response however. They also deleted my review of the product on their store, so add censorship to their list of crimes. These people are WORSE THAN BANGGOOD for customer service. Absolute bottom of the barrel customer service, rude, self righteous and frankly ignorant of how other businesses operate (and therefore ignorant of customer expectations). I was treated with utter contempt by this customer support rep and WILL NEVER DO BUSINESS WITH THEM AGAIN. Addendum: Heard back from them minutes after posting this review... they fake apologized while still blaming me for the situation. Unbelievable. Addendum 2: They suggested I was not telling the truth when I informed them I sold the product on ebay (per their recommendation) BEFORE they ever asked for pictures of the product. I am done with these people, worst customer service in the industry bar none... may even be worse than Banggood Addendum 3: They finally apologized and gave me a $75 refund... I didn't really care about the refund at this point, but the apology was appreciated. I will elevate this review to 3 stars and hopefully this will be a customer support lesson. Customers do not like being lectured or condescended, it doesn't generally end well.

I wanted to buy it on Banggood first but I thought that I'd support another website but never again. Don't buy from GetFPV if you don't live in America. I bought a fatshark HDO2 en ImmersionRC rapidfire for a total of around 620 $ The shipping cost was a whopping 40 $ (the cheapest) but AFTER the purchase you get a mail from the courrier that you have to pay an EXTRA 214 $ for customs. NOWHERE is there any warning on GetFPV during the purchase that the customs could get so high.

They sent me a defective camera and would not reply to numerous calls, messages and emails.

I bought a betafpv Meteor65 and arrived DOA. No green light for the receiver. They reply every 2 days to "help" you by telling you to do things you've already done. Then they say they just want to help you get flying when I've spent 10+ days trying to fix an unfixable problem when they could take my quad back and if it's not broken, send it back, if it is, send me a new one; 4 days tops. What happened to the customer is always right? I just want an exchange since I bought a ton of batteries for it. No refund or anything just a working whoop. Is that so much to ask for?

Getfpv used to be a good place to shop. I don't know what happened, but they aren't worth the time of day anymore. I bought a store brand fc (xilo), and it's crap. I asked if anyone else had problems with it and they said nobody has bought any of them. That's funny because the product page has 6 reviews that are just glowing. The reviews on getfpv are fake!!! I wrote an honest review of the product and they delete it. They are selling untested equipment that doesn't work, then they just quit talking to you when you want them to fix it. I've been waiting 3 weeks for them to figure out the problem, but they decided to just blow me off. I would tell people to avoid this company, they're dishonest and the product reviews on their site are all fake.

Great customer support and the the quality of the drone that they built for us is legit.