FindsterReviews of getfindster.com

• The concept is fab, cannot argue that: It is contract-less (the tracker I had bought, that is), and appears to have really good features- potentially everything I could have wished for. 
• The execution is OK, not great: Basically the tracker fails on several fronts- the mounting is poorly designed and breaks/is lost, the pet module is prone to button failure (and mine wasn't even used more than a handful of times so it was never abused), and the firmware needs constant updating without adequate alerts to advise of this (and this latter point is allegedly is why the tracker doesn't work at all). There is much room for improvement and, if carried through with, could result in a really good product. • The customer "support", however, is an unmitigated disaster: The company takes no responsibility for their product's failures, preferring to blame the customer's expectations/lack of knowledge, whether this is true or not. But much, much worse is realising that the company have a lot of your personal and confidential information (this is common across the internet these days) which they WILL use to their end repeatedly (this is not common, and exceptionally disturbing), despite their own privacy policy promise. I thought that I had just gotten really unlucky to have ended up with an unusable device which cost £140 and was rapidly going out of warranty, to receive an unsolicited offer of a refund which then was made conditional on me first removing my review, only to have this unsolicited offer rescinded when they realised that they could not coerce me into removing the review after reading of other customers's stories of broken promises of refunds. But after reading the other critical reviews across the internet (not just on here, as it happens), I understand that this is a bit of a pattern with the company and not just happening to me. My advice to you is to: • buy through a third party seller with robust and reputable consumer rights policies,
 • use your credit card (not a debit card),
 • keep receipts, a record of everything, and-
 • consider taking consumer advice before you end up in the position other customers unfortunately found themselves in- out of pocket.

I give them one star because I recognize that their website was good enough to pull me in. Ordered Nov. 6 2020, still am waiting as ship dates are pushed back again & again. Left a chat message & did not even get an automatic confirmation from them. There is no 800 no., they don't let you create accounts & they have a handy excuse for everything, the COVID. Considering how many other products I have ordered & received since Nov.6, I'm guessing they have an outbreak that affects NOBODY else. My patience has worn thin & I am beginning to think this is a scam. We'll see if they bother to answer this review because they haven't bothered to answer much else. My advice: stay away. There has to be someone out there with better service than this.

This product works sometimes and then not others. It will never connect on my phone but then does with another family member. It is a real irritation and going for a walk takes ages to organise. I would not touch this product with a bargepole. When you ask for your money back within 2 months of purchase, they will not give it to you. They completely ignore all consumer protection legislation. There is also no "Contact" area on their website which means finding out how to get hold of anyone is not easy. A real disappointment and waste of time. I have seen Findster's explanation of their refusal to repay our money. The product does not work on 2 out of 3 of family phones. It is absolute nonsense that the problem is with our phones, it is findster's app we are using. I have now seen many other reviews on various sites that confirm other people have also had similar issues. Findster say in their terms and conditions that they will go to arbitration but this employee has refused to do so. So we have been advised by Trading Standards and Citizens Advice Bureau to go to court as we are entitled to our money back under the Consumer Protection Act. A really bad company, if the product does not work, you will never get your money back. We are now going to court.

Having a dog that tends to disappear on walks, we felt it would be worthwhile getting a tracker for walks in the country. Loved the idea of this where there was no need for cell coverage as often we would be walking in remote areas where coverage would be a problem. We bought one each for our 2 dogs. On first day out, it worked great. Our dog went wandering and we found her no problem. But after day 1, the issues started happening. On the second day, one of our dogs went splashing in the stream. The unit would have got wet but is supposed to be waterproof to one metre which was definitely not the issue. The unit ceased to work. Customer services did send a replacement. The next day the other unit (which did not get wet) would not turn on. We followed all the instructions but could not get it to work. By the time the replacement unit arrived, our decision had been made to return. The design and construction just does not seem to be up to scratch. The charger which seemed handy with the ability to charge 3 units was too sensitive and the the smallest nudge meant the connections didn't work and the units didn't charge. The button on the units also seemed prone to sticking. All in all, this would have been perfect for us but the product simply did not work. To be fair, they processed the refund as per the trial period efficiently but really do wish that they worked!

Don’t work and extremely rude customer service I ordered two of these for my cats. Utterly useless. Show my cats crossing main train lines, in gardens a long way away from mine. The whole time I was using them I had the cats in my garden! It's a joke. But the ABSOLUTE WORST part is that the company is insisting I have to pay for return postage. I have to PAY for the return to Portugal from the UK for a product THAT DOES NOT WORK. That's completely outrageous and unacceptable. Customer service were rude and aggressive to me, and mean spirited. I originally posted this review a few months ago. They then pretty much threatened not to refund me if I didn’t take it down. My advice - DO NOT BUY, waste of time, money and upsetting. (Findster Technologies) May 26 2020, 11:22:33 AM GMT+1 Hello, Thank you for the tracking number. As I said previously, the GPS technology of Findster or of any other GPS tracker cannot be accurate in dense environments, as the ones that are mentioned in the article I sent you. I saw that you wrote a review on Trust Pilot. Therefore, I'd ask you to remove this review so that we can issue you a full refund in the meantime. I'll be waiting to hear from you. Best regards

In principal, the product is a great idea. RF connection from a device you have to a gps device your pet wears. It’s supposed to have no monthly fees, be waterproof. What more could you want. Order process was simple but you must read everything as you get signed up to a £3.99 a month “digital vet service”. First I knew was when the first £3.99 was taken from PayPal and then I immediately cancelled. So no monthly fees is a lie. The device was shipped promptly from Portugal and arrived quickly. On first impressions it looked good, was easy to setup. It worked well on our first walk however the “guardian” (the one you keep) refused to charge unless forcibly held against the magnetic charger. On emailing them I got an automated response to clean the connections. After our second walk on a particularly hot day where the dogs were playing in a pond, one of the units stopped working. Almost certainly because it got wet. 2 bad experiences so early into ownership was a bad omen so we asked to return everything for a refund. I got an rma very quickly but I had to pay for postage to Portugal. After a day to cool off we reached out to Findster to ask about a swap, detailing our issues but we still felt the idea was good. There is where we had the misfortune of dealing with their customer service. 1-3 days or more to respond, the same automated responses, very little to make me want to stay a customer. Took over a week of me asking the same questions before I just got fed up. In the end we sent it back under RMA and got a refund. If Findster read this: 1) open charging connections on a device designed to get wet and muddy in a dog is poor. Either cover them or better yet use wireless charging. My toothbrush and headphones can do it. 2) relying on magnets to keep a charger connected never works reliably. Just use a clip 3) use better waterproofing. I could see water dripping from the faulty unit. 4) your customer support response times are terrible. I had the same person respond every time and this seems to be the only person you have and they were very slow and kept repeating the same script. Get more people. Better yet, address 1-3 and I bet your support calls half. 5) don’t make a big deal about no monthly fees when you try and hide and make it opt out for your e-vet. Your product idea is good. The execution, not so much.

Purchased Findster Duo around mid-November 2019 and shortly afterwards I was asked to complete a survey. Normally I cannot be bothered with surveys but since I had experienced a number of problems with the Guardian module losing the Bluetooth connection with my phone (3/4 time per walk) and Application freezing I completed the survey. At the back end of November I received an email from Findster with a set of instructions (procedure) to follow which I did. I thought I would give it time for the system to settle down but the problems persisted and in March 2020 I contacted Findster hoping to get the issues resolved. By the end of March I had been given some repeated, and some new instructions, none of which made any difference. At this point I was asked to log on with same ID and password on a different phone which I did (my wife’s (same phone as mine)) and tried it for 4/5 days and again same problems. I was asked for and duly sent a report from the application to which the response was to update the firmware and “follow this procedure” ( Déjà vu). Firmware was updated and again I checked each point of the procedure but no resolution. At this point in time they must have got fed up with me as I was advised that the ticket had been automatically marked as solved but was asked how I felt about it. My response “how would you feel if you paid £180 (GBP) for an item that does not do what it says on the tin and then told the issue is solved and the corresponding ticket closed? And as a final insult Findster support commented “Change your smartphone or find out which setting is causing this and the product will work as advertised” The actual concept sounds great however Findster support leaves a lot to be desired. If your problem is not resolved by their prescripted procedure they give up and suggest you buy a new phone (££££) or resolve the problem yourself. An update Just over a week ago (27th November) I received 3 calls from Findster, which just goes to show they do have access to a phone. Anyone who is interested, my phone displayed the following: Call 1) International Private, Call 2) Withheld Private caller and Call 3) 02895 810626 (I have no idea if this is a valid number). Anyway to cut a long story short Findster called to offer me a refund provided I removed my review. My response was no, it is valid and it stays. I commented that irrespective of the review they should provide a refund as the tracker does not work for me. I ask myself is this the action of an ethical company?

I personally did not have a good experience with this company and I don't recommend them. I had to open a PayPal dispute to get a refund on an item I never received. It took a long time and Findster customer service was quite poor. I wish this would have been dealt with better by the company.