FindsterReviews of getfindster.com

Fortunately i managed to get my money back from thsi purchase from a chargeback claim on my card. As per many other reviews, the customer services team are rude, unhelpful and arrogant. I been told since January that my issue was a firmware one.... the problem with that statement is it is totally open ended. I have no idea when or if a new firmware will fix the device (actually i know it won’t as i have 2 identical devices and only one is faulty). BUYER BEWARE! Just make sure you are happy with the risk of receiving faulty goods and having months of painfully insulting correspondence with a customer service team that seem to delight in being rude and unhelpful. Why is it that people take on a job in CUSTOMER SERVICE that have no interest in their work! ________ Even here they continue to mislead. Interestingly the chargeback I claimed was through my card provider and not PayPal... Bad guess Findster, looks like you just got caught out :)

The tracker is OK, but customer service terrible. Ordered and paid for another collar module for our other dog in march. Nothing turned up, just promises that it would be here by such and such, still nothing. Emailed replies were often blunt and very unhelpful. We were informed it had been delivered, turns out it was to Porto in Portugal. This was followed by another rude reply to my email. Eventually got a refund at the end of May after reporting it to PayPal. Wouldn't buy direct again.

I cannot recommend this product on the experience I had. Ordered it at the beginning of April, and over a month later it has still not been dispatched. I get that the global pandemic has caused knock on effects for this. However I have been told multiple times I would get tracking within the next few days, but nothing ever comes through. I have been in a-Mail correspondence with Findster, but were not helpful. And when I threatened legal action to resolve the issue they just issued a refund (which was not asked for) so they didn’t have to deal with this. So in summary, if you do buy this product expect it never to turn up and the company to fob you off before just giving you a refund to get you to leave them alone. P.S. In response to the reply, that is a very poor. If the order was nearly ready this should have been passed onto the customer, rather than just constantly replying by saying “your order will be dispatched by the end of next week”. My order clearly wasn’t even close to being shipped. If I do give the benefit of the doubt that my order was ready for shipping, the communication is very poor and not helpful at all in resolving the issues I had. If the order has been dispatched as stated in the trust pilot response, I never had tracking details given to support this.

Findster Duo is a shoddily made product that will break after a few uses. DO NOT BUY FINDSTER DUO. If I could give Findster a ‘zero’ review I would. Findster may indeed be waterproof but it is NOT dirt proof or sand proof! And what dog is immune from either? I bought Findster when it first came out and made the mistake of not using it for a couple of years after purchase. When I finally started using the tracker regularly, it was well past the product guarantee period. After some dozen uses, two of three tracking units broke. One was totally inert and the other would charge indefinitely and then the battery would discharge after an hour or so of use. The company said that since the product guarantee period had passed, that it would not replace the defective units. This was despite the units being barely used. Findster also tracks your usage details via the app, so if you don’t want anyone tracking what you do with your leisure time, do not buy Findster. So, in short, do not waste your money buying this badly made tracker. There are better products out there.

***UPDATE 22/04/2021. After much to-ing and fro-ing with Paypal, lack of meaningful response from the seller and no confirmation of the refund in my account, Paypal have reviewed the dispute and closed it in my favour. The refund has now been issued by Paypal. Thank goodness for buyer protection!*** ***Addendum 20/04/2021. At long last following a number of emails, “J” at Findster now confirms that a return to sender has been requested of UPS and the item is on its way back to Portugal. That said, I am still none the wiser on my refund status and “J” had the audacity to request I work collaboratively with her and remove my review! How about you work collaboratively with me on my refund instead...?!*** First of all, if I could give 0 stars, I would. However, for the purpose of this review and being able to ward off any potential customers, I will concede the requirement to provide a 1 star rating. If you’re considering buying from Findster - don’t! Why, I hear you ask? Well, read on... In the beginning, having read other reviews and conducted thorough research in the product, I was optimistic that my customer experience would be a positive one and was excited to own a Findster Duo+ as an innovative and cutting edge dog tracking device. I blissfully went ahead and ordered a Findster Duo+ on 20/03/2021 using Paypal as a payment method. An easy and painless process. Following the transaction, I received a confirmation email with a link to my order status. Delivery was expected 26/03/2021. Great!... or so I thought... On the 25/03/2021 I became worried when the order status had not been updated as despatched with a tracking reference and a new message presented itself in reference to an “inventory issue”. I sent a query email that same day. The 26th came and went with no sign of the device or any communication from Findster. I finally received a response to my email on 30/03/2021 that the order would be expected 02/04/2021 with a standard “apology”. It did not arrive. The online order status then changed to specify an expected delivery date of 30/03/2021 which was in the past, with no contact whatsoever from Findster. I emailed again (as they don’t have a telephone contact number) on 04/04/2021 with no response. Further contact attempted by webform on 06/04/2021, again with no response. I attempted to contact the seller through Paypal’s resolution centre, only to be given a copy of the order status link (which I already had). I escalated and raised a claim with Paypal for a non received item. Miraculously, the item was shown as being given a UPS consignment number and a ready for despatch status on escalating with Paypal. That said, I was wholly dissatisfied with my experience and having waited nearly 3 weeks with poor or nonexistent communication, my patience was expiring. The updated despatch was only as a result of my Paypal escalation. Due to my dissatisfaction and loss of confidence in Findster, I requested a cancellation and refund of the order. I was met by an email response querying my reasons for cancellation. After providing my reasons, I received no further communication or acknowledgment. My request for a refund was ignored. I have sent numerous other emails with no response. Keeping a close eye on the UPS tracking status, I was given a delivery date of 13/04/2021 and advised the item was in Portugal awaiting customs clearance. The 13/04/2021 came and went again with no delivery and the tracking page showing the item being processed for clearance still in Portugal. As of 14/04/2021 the status now simply shows “Delay” and to “check back tomorrow”. No updated ETA or even a hint that its on its way. I eventually got a response from Findster on 14/04/2021 only to advise that they no longer had the item and to wait until UPS ships it (again, providing the link I already had). No hint of an apology or reference to my refund request. I have requested a refund via Paypal but as the item in transit I am having to wait for a set time to pas before its classed as non delivery. So I am now 4 weeks on, have no tracker and Findster have my money and no prospect of resolution any time soon. Buyer beware - stay away from Findster!

Buyers beware! When I ordered my tracker, it says it comes with a free month trial of their Vet subscription. When I created my app account to use the tracker, I didn’t enter in my card or order information, and I didn’t show any interest/use their vet messaging service. A month later I got a charge of $4.03. I was baffled and reached out to customer support immediately. They have not explained how they connected my card information to my app account and they have refused to refund me my money. Looking through their community comments on their Maven page, I’m not the only one who has been through this. As $4.03 is such a small amount- many other people may be subscribed without realising it. Definitely check your bank statements! It’s such a shame because I really wanted to use a “No Monthly Fees” device that was effective while hiking. I did hours and hours of research and this was the best fit for that need. But now I just can’t trust the technology if the company itself isn’t dedicated to supporting its customers. Update 1/08/2021 The company has replied to my review here saying “ Hello Stephanie, Thank you for your review. As you can see from getfindster .com/store, a monthly fee is automatically charged after a trial of 30 days. This fee is for Findster Care, an additional service we provide. If you want to cancel, simply contact our support and we'll do it. Best regards, [Customer Service Representative's Name]” Should they edit their reply, I have a screenshot of the original text. Again- they do not explain what information they retained to connect the information from making your purchase, to your account you create via the app. There are a vast number of people that could be signed up without realising it, as $4.03 (the 3.99+tax) is such a small amount it could go unnoticed without a diligent review of one’s spending. Let the record show did reach out to the company on multiple occasions and they refused to refund my money. I have since taken additional steps to make sure others are made away of this issue and to make sure this never happens to anyone again. I’ll update as I find out more. Update 4/21/2021 Per Findster's request, I removed their Customer Service's Representative's name. Which is a joke, because they signed their name within their reply. Seriously, look at all their replies, it's signed by the same person. Now if only they were so willing to give me my money back!

UPDATE: I have just received an email telling me they will only refund my 3.99 unwanted subscription if I remove the below review. I am beyond disgusted with the behavior of this company. — Please be careful with this app. I ordered because I didn’t want to sign up to a monthly subscription but they still continued to charge me via Paypal. When I asked for a refund they said it my fault! Additionally I had accidentally registered my cat as a dog and tried to amend on several occasions but they continued to send be automated dog messages. The activity tracker battery seemed to reduce in capacity after 1 month and is not accurate in terms of locations. I am really quite disappointed all round and still awaiting a refund on the vet subscription! 😩.

horrible and insulting customer service, the worst ever. they charged me for a monthly subscription without permission and refused to refund it. this took 30 emails and they never addressed what I was asking for and in the process insulted me by saying 'don't you know how to read' when in fact the agent never has read what I was asking for. Just sent me a label to return the product. I had to file a complaint with my credit card company to get the subscription refunded. Product does not work for what I need it for, real time tracking in the woods. 2 mins after I put it on, my dog took off after a deer and Findster could never find him or me. Sometimes the app does not locate one or both of us. When working, it updates tracking about every 20-30 seconds. Will not work in wooded areas. Findster pet module can get lost if dogs are playing Light weight, compact did not test if for range, the Whistle works a little better but cost more, Dogtra Pathfinder or Pathfinder Mini works perfectly, 2 sec GPS update, 9 mi range, but cost more, much bigger unit. response to Findster's 2/1/21 reply to this review: "you got mad for no reason." No, we merely asked, for the third time, if you would refund the $3.99 unauthorized charge, to which you replied "name removed" (Findster Technologies) Jan 22, 2021, 16:56 GMT Peggy, do you know how to read?" So, Findster does not thoroughly read customer emails like we don't exist, then to make matters worse, Findster rep says WE can't read then to rub salt in the wound, Findster rep posts in TRUST Pilot that we "got mad for no reason." So, Findster does not thoroughly read Trust Pilot reviews like we don't exist and trolls away, So, by the evidence, who doesn't know how to read??? So, Findster goes down the rabbit hole over $3.99 and after 30 emails they still haven't read our communication or comprehended anything and this trolling will drag on for years. 1/30/21 The Findster supervisor read all the emails and "apologize(d)" "the way she ("name removed") answered you was unacceptable" 2/1/21 Findster rep ("name removed") goes on Trust Pilot and insults us yet again It's only when something goes wrong, do you find out what a company is really about. In accordance with Trust Pilot guidelines, I have all of the original correspondence and can make it available as needed. UPDATES: On Feb 14 Findster claimed to Trust Pilot that I did not buy their product. This after they posted a reply here on Feb 1 acknowledging the purchase and refund of the subscription. I had to send the purchase receipt and I included all the emails we traded. So now this review is 'verified' by Trust Pilot. stay tuned-this will probably go on for years On March 6 Findster filed a request with Trust Pilot that I remove the name of the agent that has been hounding me. After 2 months they found something else to waste my time, about 20 hrs so far. Stay tuned here for the next update. On May 21 Findster filed a request with Trust Pilot that I edit my review. After 5 months they found something else to waste my time, about 21 hrs so far. I have had to ask Trust Pilot to step in and protect me from harassment. Now I have to go the police dept. to see what they can do. Maybe the Federal Trade Commission will help. Trust Pilot has been very professional and 'Trustworthy' in this matter, they don't cave in to pressure and intimidation to change reviews. Check back here for the next update.