FindsterReviews of getfindster.com

Very disappointed. The one time I lost my pets it did not read their location correctly. I tried to cancel my monthly subscription 3 weeks ago, and received no response and Findster has continued to charge me. There is no easy way to cancel the subscription, and they ignored my request even when I followed the instructions on their website.

Since purchase in December 2020, I experienced a lot of issues with the pet module, I have reached out to customer service many times, apart from a standard answer, which was not helpful, I received no service at all. Now they don’t even respond at all. A great disappointment

I purchased the first Finderster Duo. I loved it so paid money on Kickstarter for the next generation. They led us on and led us on with development delays until we could no longer get a refund. Those of us who paid money on Kickstarter were out $209. This is a horrible company. Do not purchase anything from them. Find a solid company like Tractive and move on.

FINDSTER - WHERE ARE YOU? I'VE WRITTEN COUNTLESS EMAILS AND NO RESPONSE. THERE IS NO PASSWORD REMINDER FACILITY SO CAN'T LOG ON. I HAVE SOME MODULES 1.4.1 AND THEGUARDIAN IS ALSO 1.4.1 BUT THREE OTHER MODULES THAT ARE 1.3.72. THE LATTER AREN'T WORKING. I'M SCARED TO CLICK ON THE BUTTON THAT SAYS UPDATE YOUR MODULES IN CASE ALL THEN DON'T WORK?????????????

This worked well for a while. Until it failed to do the one thing it is meant to do (track) on more than one occasion. My cat lost his collar with the tracker attached and the location of the collar was showing in a totally different location than where it was (eventually) found by a neighbour. I spent hours searching in a neighbour's back yard when it was actually located on a totally different street. The second time my cat lost his collar with the tracker on it, it was never found again as the tracker lead me to a place where it wasn't. Expensive fail! Customer service was horrible and offered me to explanation, discount or refund for this tracker that didn't perform.

Suddenly and with no warning the app is unsupported and will not work. The getfindster web page links to a 20/month service that will be available soon.

I really don’t have anything good to say about this in it’s current form. It needs a major revamp. The whole having a separate bulky module with you at all times for it to work is a fail.It has a rubber attachment that fits very weakly over a metal stud that is continually coming unattached so easily lost.In fact mine dropped off multiple times and the last time it was in the rain for 5 minutes and dion stopped working.. “oh it isn’t waterproof .. £70 for a new one.. you can’t use the tracker without it. The tracker has a rubbish battery life.It needs charging every night. I could go on but I’m done with this,except to say at least there’s no monthly subscription. I’ve ditched it (£150 down the drain) and bought another make. It needs a huge upgrade.

I wrote a review back in March and updated in April and experience with Findster has only gotten worse since that. The pet module hasn’t been able to hold charge for more than 6 hours/day (which is less than ideal) and keep in mind I only purchased Findster in February 2021 and it’s June now.. Additionally, it is completely unreliable when it comes to showing my cat’s whereabouts as it is constantly showing her to be somewhere she isn’t. Also, my cat lost the pet module this morning. The module is still on and I have been looking for it for the past hour (tracking it through the app) and no luck! It somehow keeps changing position, one moment it shows the module near my next door neighbour’s house and a few minutes later it shows the module a few houses down in the opposite direction. I have looked all over the areas it has shown on the app and still nothing, the modules is somewhere outside and the charge is about to die soon. I’m still trying to figure out how the heck it fell off her collar because I had placed it onto her collar in a way that even if her collar fell off the tracker would still be attached to it. But the cat came home with her collar on but no tracker. I can only assume the little strap (which came in the package and is used to attach and secure the module onto the collar) broke off.