EpicReviews of getepic.com

Response from EpicMar 24, 2025

Dear Irving, Thank you for your feedback, and we’re sorry for any frustration you experienced. We received your message on March 14, which fell on Holi, a holiday for our team. As soon as we returned, we processed your cancellation on Monday, March 17. Your refund has been issued and should appear on your credit card statement within 5-10 business days. We strive to make account management as seamless as possible and appreciate your input. If you have any further questions or need assistance, our support team is always happy to help.

Response from EpicMar 4, 2025

We’re sorry to hear you had a less-than-stellar experience. At Epic, we strive to create a fun and engaging reading platform for kids, and we’re proud of our 4.7-star rating on Apple with over 500K reviews. Your feedback is important to us, and we want to help make things right. Please don’t hesitate to reach out to our support team at [email protected] — we’re here to help!

Response from EpicFeb 26, 2025

Hello Beaux, We're sorry to hear you feel this way. We pride ourselves on being 100% safe with all books being age-appropriate for kids 12 and under. Much care goes into what is on our platform. Our book selection policy for any type of content is curated by a team of extraordinarily passionate book and video experts with training across children’s literature and in family and kid entertainment — not by computers or algorithms. The books we select follow a strict list of principles and guidelines and showcase diverse cultural experiences and encourage acceptance, understanding, empathy and inclusion. We also put the power in the hands of the parents. Parents can monitor what their child is reading, send them suggested books and filter out any content they choose. Please reach out to us [email protected] and we can walk you through those features should you feel any content is not the right one for your child.

Response from EpicFeb 20, 2025

Hi Priscilla, So sorry to hear you're having issues and that there's been a delay. Please contact our customer support team at [email protected]. I've flagged this with Trustpilot to request your email address so that we can pull up your account quickly as well.

Response from EpicFeb 26, 2025

Hi Lesley, So sorry to hear this happened that is never our intention. Please reach out to my team [email protected] and we can walk you though how to cancel it through the apple app page and give you a refund.

Response from EpicFeb 26, 2025

Hi Ashley, We never intend for something like that to happen. Please reach out to my customer service team [email protected] and they will issue you a refund immediately.