EpicReviews of getepic.com

Response from EpicSep 16, 2025

We’re truly sorry to hear about your experience with our customer service team — that’s not the type of interaction we want for our families or educators. Your feedback is important, and we’d like the chance to better understand what happened and make things right. If you’re open to it, please reach out to us directly at [email protected] so we can look into your case and resolve this quickly. Thank you for bringing this to our attention — we’re committed to improving and ensuring all of our customers feel supported and respected.

Response from EpicMay 23, 2025

Thank you for sharing your honest feedback—and we’re truly sorry to hear about your experience this year. We know how important a seamless experience is in the classroom, and we’re disappointed to hear we fell short. Your past support as an Epic Ambassador means a lot to us, and we’re grateful that you’ve found value in the platform before. We completely understand how frustrating technical issues and a lack of timely support can be, and we’re actively working on improving both our systems and our response times. We’d love the opportunity to make this right. If you're open to it, please reach out to us again at [email protected] and include "Trustpilot Review – Ambassador" in the subject line so we can prioritize your case. Thank you again for your dedication to your students and for continuing to champion reading in the classroom. We truly hope to restore your trust in Epic.

Response from EpicMay 6, 2025

Thank you so much for your kind words and continued support! We're so glad to hear that Epic continues to be a reliable and flexible resource in your classroom. Giving students choice and meeting them where they are is exactly what we strive for—thank you for making us part of your teaching journey!

Response from EpicMay 6, 2025

Thank you! We’re so happy to hear your kids love Epic—it means the world to us! We're honored to be part of their reading journey and excited to keep inspiring a love of books every day.

Response from EpicMay 6, 2025

Thank you so much for the thoughtful review and for giving Epic 4 stars! We're thrilled to hear it's been a great, easy-to-use resource for your students. We truly value your feedback regarding support and subscriptions, and we're committed to making that experience smoother moving forward. Hearing from dedicated educators like you helps us improve and shape the future of Epic—thank you for being part of that journey!