Emma M.
Problems with the device and customer services diabolical
I had issues with the device. It didn't have a timer display and the settings numbers were so tiny I can't see them so am unclear which setting it is on. The device also sticks to my skin. I emailed asking questions about this. They asked me to send a video which I did. It has now been over a month of there being several days before they reply with me sending repeated prompts. Different people seem to reply with no resolution. I have just been asked to send a video so clearly that rep hasn't even read the email thread! It's now past the 28 day money back guarantee and I am no closer to a resolution. One of the worst customer services experiences of my life. No phone number is listed either.