CelluReviews of getcellu.com

A big thank you to Trustpilot for allowing people to reveal yet another Chinese product scam. I am reviewing the advertising and website which are brilliantly done, but the before and after photos on close examination are clearly just photoshopped. I didn’t fall for it this time

Where do I even start with this Cellu Cream? The ads promised a miracle, sh that were supposed to be mine after a few weeks. Spoiler alert: they're not. I slathered this stuff on twice a day, every day, like the instructions said. It smells nice, I'll give it that, kind of like coconut. The texture is thick, which I guess feels luxurious at first, but it takes forever to rub in. And don't even think about putting clothes on right away unless you want to feel like you're wearing a greasy sausage casing. Honestly, I think my skin might be a little softer, but that could just be from all the extra moisturizing. As for the "firming" action? Nonexistent. Seriously, save your money. This cream is just an overpriced moisturizer with a fancy label. I'm convinced the only thing it firms up is the company's bank account

I bought one jar of the Crepey Skin Repair Cream for the first time. Tried it, nothing special. Binned it. A few weeks later, I received confirmation that I had been billed again for another jar, and it had been shipped. I never signed up for a subscription, so it must have been a pre-ticked field that I missed during my first and only purchase. Upon reading the email receipt for my purchase, I realised that my subscription saves me .... wait for it ... 3p per jar on a product costing £21.12 instead of £21.15. Yay me. You can't cancel the subscription on the website; instead, you must contact customer service, which will then send you an online form. Not happy.

Was advised that the cream gets sent from Netherlands. Well that isn’t true at all. The cream is sent from China. The pots are labelled ‘made in PRC’ so I’d go as far to say the whole set up is in China and they’ve simply used Netherlands as a cover for this sham of a company. The cream has a smell like others have already commented - cooking oil, engine oil. It’s truly vile. It leaves a horrific tacky feeling once applied. Oh and the 60 day risk free returns? That doesn’t exist. They’ll answer your first email with ‘the formula has changed since you ordered’ ‘refund you 25%’ When replying to them to ask for the full refund they then offer 35% and to save hassle of returns to the international fulfillment centre at YOUR cost (read China) you can keep the creams. Their website does not mention anywhere that their risk free returns at made at the customers cost. I’ve successfully got a full refund but only after pointing out their website is misleading- ‘ a “60-Day Risk-Free Trial”, implies that customers can try the product without financial risk. However, this is not the case. Under UK consumer law, specifically the Consumer Contracts Regulations 2013 and the Consumer Protection from Unfair Trading Regulations 2008, businesses are required to provide clear and accurate information regarding return costs prior to purchase. Advertising must not mislead and your omission of key details constitutes a misleading omission of material information that could influence a consumer’s decision to buy. Failing to clearly present return costs before purchase Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013  - the seller must clearly state, before purchase, who pays for return shipping. This was not clearly disclosed and is nowhere in your website - that is unlawful. Your marketing practices are misleading and lack transparency. The absence of a business address on your website, coupled with the fact that the product ships from China, raises significant concerns. This misrepresentation erodes consumer trust and breaches consumer protection regulations. ‘ Put quite simply they are to be avoided!

DO NOT BUY FROM THIS COMPANY! I PLACED AN ORDER ON 13.9.25 AND TODAY THE TRACKING FROM ROYAL MAIL FOR THE THIRD DAY SAYS WE ARR EXPECTING IT. CUSTOMER SERVICE EMAIL SAYS THE SAME THING EVERY TIME. SORRY FOR THE DELAY. I HAVE REQUESTED REFUND WHICH THEY ARE IGNORING! I SHALL HAVE TO CONTACT MY BACK AND REPORT AS FRAUDULENT TRANSACTION

Absolute scam of a company. 60 day "risk free" trial is not risk free as you have to pay to return the items overseas. Where is this mentioned on the website? Nowhere. I tried to cancel the order because the shipping took so long despite the company advertising "fast shipping". I tried to cancel within the statutory cooling off period. They just ignored me and repeatedly sent me the same email. They ignore your emails so that you accept the offer of keeping the items for 50% refund because you have no other choice. Even the email asking me for feedback will only send you to Trustpilot to leave a review if you give high stars. If you want to leave 1 star it redirects you to Cellu's website.

I have never received my order .. but I keep receing emails asking for me to review their product. It's been 3 weeks since my purchase. I find it ironic that the vendor has time to ask for a review but but no time or desire to provide a shipping update.

The cream did not work for me but they wouldn't accept a return for refund but only offered a small percentage of my money back, even though they say you can get a refund if you're not satisfied.