CelluReviews of getcellu.com

My wife is getting so frustrated with Cellu and their delivery agents. She has had a delivery via Evri from the 23rd of Sept that has still not been delivered and every time she contacts Cellu they will not cancel and refund and tell her to contact Evri to sort it out. To me this is useless customer service on Cellu’s part. What a joke their reply is telling us to contact them at the same email she has been asking for help. Now she is beyond annoyed.

This company is horrible. They keep billing me even though they wrote me an email to tell me that they had, indeed, cancelled by subscription as I had requested. Yesterday I got billed again. Be very careful unless you want to be swept up in a continuous loop. I will never do business with them again!

I ordered the Overnight Firming Oil, so I will start with the product. It is extremely cheap oil, (more like vegetable oil) it isn't lightweight, does not absorb and smells really bad. The packaging and plastic bottle is really poor quality and cheap looking and does not resemble what is being advertised on the website. Next the service. As other reviewers have mentioned, I had no idea I had signed up to a subscription service. Shortly after my first purchase the company had taken money from my bank. It was a nightmare trying to cancel the subscription, but I did eventually and emailed Cellu requesting a refund as I obviously did not want any further products. On the 30th September, I received a computer generated reply to my email acknowledging that my subscription had been cancelled and my query had been sent to the relevant department who could process my refund. Over 2 weeks later I received another bottle of oil!! I emailed Cellu requesting a refund and prepaid label to return the item. We have emailed back and forth for days, they initially offered me a partial refund of 25% which I declined, stating I did not want to keep the product at any price, I was then offered a 50% partial refund. Again I declined and asked for a full refund. I respectfully reminded them that this was their error as I had cancelled the subscription in good time (attached their original reply) but they still dispatched the product. They then replied, providing me with a return address in CHINA!!! Telling me that I would be required to pay the postage, I am to provide them with a tracking number, they claim it could take 2-3 weeks to arrive and then the item will be inspected and they will decide if I'm getting a refund 10 days later..... Or I can take the partial refund! Obviously this is a tactic to make me give up and cut my loses rather than spend more money. All these 3-5 star reviews must be fake because this is all an absolute scam. Interesting that you can't leave a review on the Cellu website or even on their Facebook/Instagram page!

The firming oil smelled AWFUL, so strong of rose fragrance and I can only use fragrance free product. It was also not lightweight and didn't absorb. The smell makes me nauseous and lingers forever. Don't buy! In fact the FAQ on the website says "Subtle warm, nutty, with a hint of vanilla. From natural macadamia, rosehip, and a touch of vanilla extract. The scent is soft and never overpowering. It blends with most perfumes or wears beautifully on its own." I was unaware this company billing would charge me from outside of the US, incurring foreign transaction fee. if I'd know I'd use a different credit card. Also having issues figuring out how to cancel a subscription. Wouldn't bother with this company again.

I would love to give this company a minus 10 but cant do so. This company are selling goods that are substand, their refund policy is not adhered to by the company, they will NOT REFUND YOUR MONEY. This is an out and out scam. Please don't buy from this company.

If I can give zero stars for customer service I would. Again as others have written, I placed my order without knowing that you have to UNCHECK a box if you do not want a subscription rather than checking a box if you do. I've ordered many things on line from many companies and have only had to check a box if I did want to subscribe to said product. I have been going around with many emails trying to resolve the matter and return the unopened product and I keep being told that they cannot locate the order that matches my zip code and email address. Even if the product works I will not be using more of them. Scam is an understatement.

DO NOT BUY. They are a scam. Impossible to obtain a refund. Their patronising and repetitive chat gpt customer service responses are unhelpful and leave me stuck in a loop of trying to reach a resolution. What a joke!

Was automatically signed up for a subscription I didn’t want. Received no notification of this in my order confirmation, and no prior warning that money was going to be taken from my account the next month to give me a chance to cancel. Emailed company who said they would escalate and cancel, this didn’t happen. Very poor.