CelluReviews of getcellu.com

This product did not agree with me. It gave me muscle cramps. I requested to return and found that I would have to return the product to China. Since this is cost prohibitive, I accepted a partial refund without product return. If you decide to give it a try, know that returning it is not as easy as an Amazon return.

I have only given one star because it’s not possible to give ‘zero’ stars. This is not the first damning review I have written on this company, but there is just so much that they get wrong. Product itself does not address crepey skin. It’s a cheap and nasty moisturiser - nothing more. The pots I had smelt of a dirty deep fat frier, but I had the devil’s own job getting my money refunded. It took weeks! Customer service staff are good at following scripts, but fail to deliver on promises to act. I eventually got refunded at end of October. Today (29 November) I noticed that Cellu have taken money from my credit card yesterday and after contacting them, they said I had subscribed for regular deliveries. They have now cancelled the supposed subscription but have ignored my requests to refund £54.75 leaving my credit card. Needless to say, I had no prior warning of this money being taken, not the existence of a subscription (which I would not knowingly have agreed to). This company are Scammers- cheap, nasty, smelly products. Fictitious subscription arrangements. Refusal to refund erroneous payments. Their website is a joke - reviews are falsely reported. I previously reviewed them directly and that review does not appear anywhere. Don’t get scammed!! Steer clear of Cellu

Avoid at all costs. Have had to instruct solicitors as they keep sending product despite emails to cancel. Which is against the law. Going to proceed in small claims court to protect others if nothing else

I ordered one jar. I was then told I need to order more idid I now have three jars. I use it twice a day and see no improvement. I am very disappointed I will continue to finish the jars twice a day.

My product never turned up

This STUFF DOES NOT WORK. SKIN DRIES OUT. STOP SENDING NOW !!

My cream arrived damaged I couldn’t use it, the seal was broken and cream had spilled out. They sent me a replacement which I never received. Kate their customer service specialist said they were investigating. Apparently it had been delivered but no photo proof was supplied. I confirmed I didn’t get any delivery on the day in question so they said they would investigate with their logistics partner. I waited & waited. 6 weeks later & still no information on what happened to my 2nd delivery despite several emails asking for updates. When I asked for a refund Kate tells me I needed to chase it up with the courier company myself! After waiting and being patient with them for 6 weeks. Very disappointing. UPDATE: I reached out to the courier company myself out of pure frustration because I wasn’t getting anywhere with Cellu. I gave them the tracking number & they replied back almost immediately with photo proof: except IT WASN’T MY DELIVERY ! On the exact day and time my parcel had been apparently “delivered” (according to Kate) the photo proof showed it was NOT my parcel. So this tracking number was wrong all this time. I sent Kate proof of delivery- it was a parcel from a clothing company (not even Cellu) so how they got this tracking number is beyond me. November 10th Kate replies to me: “I’m very sorry for the confusion and inconvenience caused by receiving the wrong tracking link. I’ve escalated this issue to our logistics team right away, as it appears the replacement order may have been sent to the wrong address.” It’s now November 21 and still NO REPLY from Kate. DO NOT buy from this company. UPDATE: December 1st Still no closure on this. It’s already been established my replacement item was sent to the wrong address. But they are not helping me close this once and for all with a refund. Kate sent me the reply below to my inbox last week but it’s a lie because they are not helping resolve it. I have asked repeatedly for a refund. As soon as I post a comment here an email gets sent to my inbox along the lines of “they are working to resolve it”. I have no doubt now that Kate is even a real person. Terrible company to deal with.

Ordered on 21 st Oct still haven’t received on 3rd Nov. I’m beginning to think this is a scam