CelluReviews of getcellu.com

Response from CelluApr 9, 2026

Hi, We’re very sorry for the confusion regarding your subscription and completely understand your frustration. Please know that your subscription was outlined in the confirmation sent to you at the time of purchase, and you always have the option to manage or cancel it at any time. To ensure this is resolved, we have already canceled your subscription so no further charges will be taken. We sincerely apologize for any inconvenience this situation has caused and truly appreciate your feedback. Our goal is always to make our customers’ experience smooth and transparent, and we regret that this was not your experience. Best regards, Cellu

Response from CelluApr 3, 2026

Hi, We’re really sorry to hear about your experience, and we sincerely apologize for any inconvenience this has caused. We take feedback like this very seriously and truly want to help make things right. However, we’re currently unable to locate your account based on this review alone. Please reach out to our support team or reply here with your order details so we can look into this further and assist you properly. We’d really appreciate the opportunity to resolve this for you. Thank you for bringing this to our attention. Warm regards, Cellu

Response from CelluMar 19, 2026

Hi Tasha, We’re very sorry to hear about your experience, and we sincerely apologize for the condition your product arrived in as well as the lack of follow-up, this is not the level of service we aim to provide. We’d really like to make this right for you. Unfortunately, we’re unable to locate your account using your Trustpilot name. Could you please reach out to us directly with your order number or the email address used for the purchase? Once we have those details, we’ll be more than happy to check the status of the replacement and assist you further. Thank you for bringing this to our attention, and we hope to resolve this for you as soon as possible. Best regards, Cellu

Response from CelluMar 19, 2026

Hi, We’re truly sorry to hear about your experience and completely understand how frustrating this must feel. This is certainly not the impression or level of service we want any of our customers to have. We sincerely apologize if you felt misled or unsupported during the process. That is never our intention, and we take your concerns very seriously. We’ve sent you an email so we can look into your case in detail and work toward a proper resolution as quickly as possible. Please check your inbox (and spam folder just in case), and we’ll be here to assist you every step of the way. Thank you for bringing this to our attention, and we truly hope to resolve this for you. Best regards, Cellu

Response from CelluMar 19, 2026

Hi there, We’re very sorry to hear that you still haven’t received your order, and we completely understand how frustrating that must be. We’d be happy to check the status of your shipment and assist you further. However, we’re unable to locate your account using your Trustpilot name. Could you please reach out to us directly with your order number or the email address used for your purchase? Once we have those details, we’ll look into this right away and provide you with an update. Thank you for your patience, and we look forward to resolving this for you. Best regards, Cellu

Response from CelluMar 19, 2026

Hi Pam, We’re truly sorry for the inconvenience and frustration this situation has caused you. We completely understand how concerning unexpected charges can be, and we sincerely apologize for your experience. Upon reviewing your case, we can confirm that your account has now been fully refunded and no further charges will be made. Please allow a few business days for the refund to reflect in your account, depending on your bank’s processing time. We also want to reassure you that your subscription has been cancelled, and this matter has been addressed to prevent any future transactions. Thank you for bringing this to our attention, and again, we deeply apologize for the trouble caused. Best regards, Cellu