CelluReviews of getcellu.com

Response from CelluMay 9, 2026

Thank you for taking the time to share your feedback. We are very sorry to hear that the product did not meet your expectations, and we sincerely apologize for any disappointment caused. After carefully reviewing our records, we can see that there was one order placed in November 2025 for 2 tubs of Cellu Cream. We understand that skincare results can vary from person to person, and the product is generally recommended for consistent daily use over time to achieve the intended results. As our records only show a single purchase of 2 tubs, we would appreciate any clarification regarding the 18-month usage mentioned in your review, as we want to ensure we fully understand your experience. We truly value all customer feedback and appreciate you giving our product a try. Thank you again for sharing your experience with us.

Response from CelluApr 9, 2026

Hi, We’re truly sorry to hear about your experience and completely understand how frustrating this must have been. This is not the level of service we aim to provide, and we genuinely want to resolve this matter for you. We have reviewed our records to locate your account so we can assist further, but unfortunately we have been unable to identify your order based on the information available. To help us address this promptly, please provide your order details or contact our customer service team directly. We remain committed to resolving customer concerns fairly and appreciate you bringing this issue to our attention. Best regards, Cellu

Response from CelluApr 9, 2026

Hi, We’re very sorry for the inconvenience and completely understand your frustration regarding the postage charges on your recent order. Please know that it was never our intention to cause confusion or dissatisfaction. We wanted to resolve this matter as quickly as possible and had sent you an email to address your concern directly. We truly appreciate your feedback and will use it to review our policies to improve the experience for all our customers. We apologize again for any frustration this has caused and hope to regain your trust in the future. Warm regards, Cellu

Response from CelluApr 9, 2026

Hi, We’re very sorry to hear about the difficulty you’ve experienced with your return and refund. We completely understand how frustrating and disappointing this must be, especially after you’ve already sent the item back to the warehouse with tracking and proof of delivery. We genuinely want to resolve this for you as quickly as possible. To do so, we’ll need some additional details about your account or order so we can locate your records and review the situation thoroughly. Once we have the information, we’ll do everything we can to ensure this matter is resolved promptly and fairly. We truly appreciate your patience and sincerely apologize for the inconvenience caused. Warm regards, Cellu

Response from CelluApr 9, 2026

Hi, We’re very sorry to hear about the unexpected repeat order and completely understand your frustration. This is not the experience we want for our customers, and we genuinely want to resolve this matter for you. To help us review what happened and ensure it’s addressed correctly, could you provide more details about your order, such as the order number or the email used to place it? Once we have your information, we’ll check your account and work to resolve this as quickly as possible. We sincerely apologize for the inconvenience caused and appreciate your patience. Warm regards, Cellu

Response from CelluApr 9, 2026

Hi, Thank you for your feedback, and we’re very sorry to hear that Cellu hasn’t met your expectations so far. Please know that results can vary depending on individual skin type, how consistently the product is used, and the amount applied. We genuinely want to help you get the best possible results and ensure you’re using the product effectively. To assist further, could you provide more details about your account or order? Once we have this information, we can review your usage and offer guidance or possible solutions. We sincerely apologize for any disappointment and appreciate your patience. Best regards, Cellu