CelluReviews of getcellu.com

Response from CelluJun 20, 2026

Hello, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We have carefully reviewed your case, and our records show that the subscription was selected during the checkout process. We do also offer a one-time purchase option for this product, and we apologize if this was not clearly communicated at the time of purchase. We understand your frustration regarding the subscription experience and any inconvenience this may have caused. Please be assured that your subscription has now been fully cancelled, and no further orders or charges will be processed going forward. If there is anything else we can assist you with, please don’t hesitate to reach out. Kind regards, Cellu

Response from CelluJun 20, 2026

Hello, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We sincerely apologize for the delay and any frustration caused by the repeated updates you received. This is not the experience we want for our customers. We would like to look into your case immediately and make things right for you. However, we are unable to locate your order based on the information provided in this review. Could you kindly share your order number or the email address used when placing the order? Once we have this, we will be able to investigate your shipment status and assist you further as quickly as possible. We appreciate your patience and look forward to resolving this for you. Kind regards, Cellu

Response from CelluJun 20, 2026

Hi, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We have carefully reviewed your case, and our records show that the subscription option was selected during checkout. We can also confirm that your cancellation request was received prior to the next billing cycle. However, at the time the cancellation was processed, the next order had already been prepared and left our facility for shipment, which is why it could no longer be stopped. That said, we want to assure you that your subscription has now been fully cancelled, and no further products or charges will be processed going forward. We understand your frustration and apologize for any inconvenience caused. If you need any further assistance, please feel free to contact us directly so we can help. Kind regards, Cellu

Response from CelluMay 30, 2026

Hi, Thank you for taking the time to share your experience. We're sorry to hear that our product did not meet your expectations. We understand how disappointing it can be when a product doesn't deliver the results you were hoping for, especially after using it consistently for several months. While many customers report positive experiences, we recognize that skincare results can vary significantly from person to person due to factors such as skin type, age, lifestyle, and individual biological differences. We appreciate your honest feedback and will share your comments with our team as we continuously work to improve our products and customer experience. If there's anything we can do to assist you further, please feel free to contact our customer support team directly. Kind regards, Cellu

Response from CelluMay 18, 2026

Hi, We sincerely apologize for the frustration and delay you’ve experienced with your order. We completely understand how disappointing this situation has been, especially after waiting so long and receiving repeated responses that did not properly help resolve your concern. Unfortunately, we’re currently unable to locate your account based on the information provided in the review. Could you please contact us directly with your order number and the email address used for the purchase so we can investigate this further and assist you properly? We truly appreciate your feedback and the opportunity to make this right. Warm regards, Cellu

Response from CelluMay 9, 2026

We’re truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delivery delay and return process. Our intention is never to disappoint our customers, and we understand how upsetting delays can be. We always aim to provide clear communication and fair resolutions, including refund and return support in line with our policy. We have also sent you an email directly regarding your case so we can work toward resolving this matter properly and provide further assistance. We appreciate you bringing this to our attention, as customer feedback helps us improve both our service and customer experience. Thank you for sharing your feedback with us.