TERRENCE B.
After i done paid for the trip
After i done paid for the trip , got everything ready to go , hype my kids up for the trip , i receive an email the morning before i left for vacation stating that the trip is being canceled due to me traveling with westgate in 2024 .. if that was the case why didnt anyone say that on the phone while i was purchasing .. I wasted so much money for nothing!!!!!
Response from GetawayDealz.comJul 26, 2025
Hello, Thank you for your feedback. We understand why you would feel disappointed. However, as per the Terms and Conditions put forth by our Resort Partner, there are certain promotions that you will not qualify for if you have previously taken advantage of one. If you mentioned on the phone that you had not previously booked one of these promotions with the Resort but later it is verified that you indeed had, then you would not be qualified after all. The money that is taken at the time of booking is only to hold your dates and you are not charged until check in. So in this case, your money was not charged/returned since you did not check in. Please give us a call if you have any other questions we can help you clarify: 888-567-1825



