Kathie V.
Quick response
I have to write this review. I just want to thank the team for responding to me as quickly as they did that before.I got my order. I had to put my dog down out reached out the company to let them know what happen. They responded quickly and really worked with me on returning the product and getting my refund.I really appreciate you guys. Thank you so much
Response from GetaurapetsFeb 17, 2026
We are so deeply sorry for your loss. Losing a beloved dog is incredibly painful, and our hearts truly go out to you during this difficult time. Thank you for taking the time to share your experience despite what you’ve been going through. We’re grateful we were able to respond quickly and support you with the return and refund process. The last thing you should have to worry about in a moment like that is customer service. Please know that we’re thinking of you and sending our heartfelt condolences. Thank you for your kind words and for allowing us the opportunity to assist you.




