Getaurapets Reviews | Read Customer Reviews of getaurapets.com

Getaurapets Reviews | Read Customer Reviews of getaurapets.com

Getaurapets reviews

Showing 23 reviews with 1 star · Clear filters

mikekim
Aug 22, 2025
DO NOT BUY FROM THIS SCAM COMPANY
DO NOT BUY FROM THIS SCAM COMPANY! I placed an order and I live in TX. Billing address was correct but shipping address was a Los Angeles address.. So I tried to get a number but they don't have any.. I replied to the email they sent me confirming my order to update my shipping address and also went to web and emailed customer service twice!. Then a rep contacted me saying I should just cancel order and re place it. So I did. Now I'm finding out they didn't cancel but also shipped to wrong Los Angeles address. I sent 3 separately stating change address and cancel also spoke with Rebecca that helped me make new order and asked to make sure to cancel or change address. I received one she helped me place but I didn't get the first order. Now they are saying can't give me my refund. Having no Customer phone number is just ridiculous. They new exactly what they were doing.
Response from GetaurapetsSep 26, 2025
Hi Mike, We’re very sorry to hear about the experience you had, and we understand how frustrating this must have been for you. While we don’t have a customer service phone line, our support team works hard to respond quickly through email, and we regret that your requests around cancellation and the shipping address were not handled properly. We want to clarify that we never intend to mislead or create difficulties for our customers. This situation sounds like a breakdown in communication on our part, and we apologize sincerely for the inconvenience it caused. Customer satisfaction is always our top priority, and we would love the opportunity to resolve all issues for you. Please reach out to our support team at [email protected] so we can assist you further. Warm regards, Allan from AuraPets
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Robert
Jul 5, 2025
BEWARE-They make you pay the shipping cost back!!!!!
Be careful-they state 100% satifaction yet when your dog absolutely HATES the taste and will not take it at all-They make you pay the shipping fee back!! This is not 100% satifaction like they stated!! This product has a very BITTER taste so beware please!!!!
Response from GetaurapetsJul 25, 2025
Hi Robert, Thank you for reaching out and sharing your feedback. We're sorry to hear that your dog didn’t take well to the product. Each pet reacts differently, and some may be more picky than others—especially when introducing something new. Our Satisfaction Guarantee covers a full refund of the product cost; however, return shipping fees are not included, as noted in our policy. If you’d like help with the return process, we’re happy to assist. Let us know if there’s anything else we can support you with. Warm regards, Allan from AuraPets
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Barbara G.
Jul 3, 2025
My dog will eat just about anything but NOT THIS!!
My dog will eat just about anything, including Kale, but she did not like the flavor of this product, even when I put it in her food. I noticed that she threw up too, which is not like her. since the ingredients are "natural" I tasted the product myself and it tasted horrible, as if it had oxidized. I contacted customer support explaining the issue. They offered me a 60% Refund! When I contested they offered a hassle return experience or an 80% refund. I accepted that and moved on. I asked them if they wanted the product back to test it and they said "we want to reassure you that the product does not contain unstable compounds that would pose a toxicity risk if exposed to light or air briefly" I felt they were not at all concerned about investigating their product.
Response from GetaurapetsJul 25, 2025
Hi Barbara, Thank you for taking the time to share your experience. I’m really sorry to hear about your dog’s reaction and that the product didn’t meet expectations. That’s definitely not the outcome we hope for. We do take all feedback seriously, especially when it involves a pet not feeling well. While the ingredients are natural and generally safe, we understand your concern and appreciate that you reached out to our support team. The refund offer was based on our policy, but we recognize situations like this can be frustrating. Regarding testing, we do have quality control processes in place, but I’ll make sure your comments are passed along to our product team for further review. If there's anything else we can do, feel free to let us know. Warm regards, Allan from AuraPets
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Steven J.
Jun 21, 2025
This is a garbage product!
This is a garbage product! Just gave my 16 year old Shih Tzu her first dosage, and has been sick ever since! She's thrown up once and almost had a seizure! DO NOT GIVE THIS PRODUCT TO YOUR PETS! I don't know which vets approved of this product but they need to have their certification and degrees taken away! And they won't even give you a refund if you opened it, so the only way you can get your money back is if you don't actually use the product!
Response from GetaurapetsJun 24, 2025
Hi Steven, Thank you for taking the time to share your experience — I’m truly sorry to hear your pup wasn’t feeling well. It’s important to keep in mind that when introducing any new supplement, especially for senior pets, it's not uncommon for them to experience a bit of digestive upset as their system adjusts. In these situations, we often recommend pausing for a day or two and then reintroducing at a lower dose if appropriate. That said, your satisfaction is our priority, and we’d be more than glad to help make things right. Please feel free to reach out to us at 📩 [email protected] so we can review your order and offer assistance. We’re here to support you and your pet however we can. Warm regards, Allan from AuraPets
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God is K.
Jun 3, 2025
SCAM!!!
SCAM!!! Company has no phone number and lies on their reviews. Even there website has only 4 reviews showing and deceitfully says there is thousands of reviews.
Response from GetaurapetsJun 10, 2025
Hi there, We’re truly sorry to hear that you feel this way. Your satisfaction is our top priority, and we take all feedback seriously. Our dedicated customer service team is always available via email at [email protected]. We strongly encourage you to reach out — we’d love the opportunity to look into your concerns and resolve any issues you may have experienced. Regarding the reviews, we assure you they are from verified buyers. While only a limited number may be visible on the website at a time, we have thousands of reviews collected through our platform and past campaigns, and we’re working to display more of them soon for added transparency. We care about each and every customer, and we’re here to help make things right. Sincerely, Allan from AuraPets
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Customer
May 28, 2025
horrible customer service
horrible customer service. charged my account without approval
Response from GetaurapetsJun 10, 2025
Hi there, We’re sorry to hear about your experience, and we’d like to clarify how our system works. All orders and charges are only processed once they are confirmed by the customer during checkout. We do not have any hidden charges, and we never process unauthorized payments. In some cases, optional upsell offers or subscription selections during checkout may lead to confusion, especially if accidentally accepted or forgotten — but we’re always here to help clarify and resolve any issues. Please don’t hesitate to reach out to our support team at [email protected]. We’ll do our very best to assist you and make things right. Sincerely, Allan from AuraPets
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Miss J.
Feb 20, 2025
It has been over 3 weeks and I still do…
It has been over 3 weeks and I still do not have the product. They informed me it would be another 2 or 3 weeks before THEY get them restocked. What kind of BS is this? I feel they are scammers.
Response from GetaurapetsApr 6, 2025
Hi Miss Jen, I’m truly sorry for the frustration and inconvenience you’ve experienced. First and foremost, please accept our sincerest apologies for the delay in responding. We recently experienced a technical issue that affected how some reviews were linked to our system, which unfortunately delayed our ability to get back to you in a timely manner. I completely understand your concern regarding the wait time for your order, and I want to assure you that this is not the experience we want for our customers. While restocking delays can occasionally happen due to high demand, we absolutely want to make things right for you. To ensure we resolve this quickly, I recommend contacting our dedicated support team at [email protected]. They will be able to access your order details and assist you further. Again, we truly apologize for the inconvenience and appreciate your patience. Your satisfaction is very important to us, and we’ll do everything we can to turn this experience around. Warm regards, AuraPets Customer Care
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