GetaurapetsReviews of getaurapets.com

Response from GetaurapetsFeb 4, 2026

We’re truly sorry for the frustration this has caused and we understand how upsetting unexpected charges can be. That’s not the experience we want for any customer. Please know that we can cancel your subscription immediately and help resolve this for you. We want to make this as easy as possible. Kindly reach out to our customer support team at [email protected] , and include your name and email used on the order. Our team will take care of the cancellation and review the charges right away. We appreciate you bringing this to our attention and thank you for giving us the opportunity to make this right.

Response from GetaurapetsJan 23, 2026

We’re truly sorry for the frustration this experience caused. We understand how upsetting it is to receive a delivery confirmation and photos that clearly don’t reflect your actual address, especially when it involves a courier you’ve already had issues with. While delivery partners handle the final drop-off, we absolutely acknowledge that the responsibility to assist and advocate for you does not end there. We regret that this situation left you feeling unsupported, as that is not the experience we aim to provide. Your feedback regarding UniUni has been noted and shared internally, as we actively review courier performance to prevent situations like this from happening again. We also respect your decision to dispute the charge and are sorry we weren’t able to restore your confidence before it reached that point. Thank you for taking the time to share your experience. We genuinely wish you and your pet the very best.

Response from GetaurapetsJan 4, 2026

We’re very sorry to hear about your experience. Please know that AuraPets is committed to helping every pet owner, and we want to make this right. Regarding the subscription, we completely understand your concern — auto-delivery can sometimes be unclear, and we recommend reaching out before the next charge to ensure it can be canceled. For the second order, our team can assist you with cancellation or refund options. Please contact us directly at [email protected] so we can resolve this quickly. We truly appreciate your feedback and hope to restore your confidence in AuraPets.

Response from GetaurapetsDec 14, 2025

Thank you for sharing your experience — we truly appreciate the honest feedback. Every pet responds differently, especially at an advanced age. For senior dogs, noticeable changes often take 3–6 months of consistent, twice-daily use, as AuraPets works by gradually supporting eye cell nourishment and reducing long-term oxidative stress rather than producing overnight results. While AuraPets can’t reverse advanced conditions, many customers use it to help slow progression, improve comfort, moisture, and overall eye health over time. If you’d like, please reach out to our support team at [email protected] so we can review your dog’s age, condition, and dosing and help determine the best next steps. We’re here to help and want the best for your Yorkie.

Response from GetaurapetsNov 27, 2025

Hi Alice, We’re truly sorry for the confusion and the trouble you experienced when trying to reach us. AuraPets does offer a subscription option, but we also have a one-time purchase option—so we definitely want to check what happened with the charge you’re seeing. To ensure we can help you quickly and securely, please email our customer support team at [email protected] with the email or name used on the order. We’ll take care of this for you right away. Thank you for letting us know, and again, we sincerely apologize for the inconvenience.

Response from GetaurapetsNov 20, 2025

Hi Debbie, I’m truly sorry to hear about your experience — that’s not how this should be handled. We do honor the full 90-day money-back guarantee, and you should not be receiving partial refund offers if you’re still within that period. It’s also important to note that the product works at a cellular level, which means it can take the full 90 days of consistent, twice-daily use to see noticeable improvements—especially for more advanced eye issues. Please email our support team at [email protected] with your order number, we’ll make sure your case is reviewed and resolved right away. We want to help make this right for you and your dog. 💛

Response from GetaurapetsSep 30, 2025

Hi Melvin, We’re truly sorry to hear about your experience. Please accept our sincere apologies if our representative came across as rude or disrespectful — that is never the level of service we want to provide. We’d love the opportunity to make this right. Could you please reach out to us directly at [email protected] so our support team can assist you further? This will allow us to handle your concern with the care and attention it deserves. Thank you for bringing this to our attention, and again, we deeply apologize for the frustration this caused. Warm regards, Allan from AuraPets

Response from GetaurapetsSep 23, 2025

Hi Kelly, Thank you for sharing your experience with us. We want to assure you that while there have been some minor adjustments to the formula’s consistency based on customer feedback, the effectiveness has not changed. We’re sorry to hear your recent experience didn’t meet expectations, and we’d be more than happy to review your case further to find the best resolution. Please reach out to us at [email protected], and our team will gladly assist you. We truly appreciate your feedback—it helps us continue improving for pets and their families. Warm regards, Allan from AuraPets