TitancoreReviews of get-titancore.com

Response from TitancoreApr 12, 2026

Hi Joe, We’re very sorry to hear about the delay and understand how frustrating this experience has been, especially given the lack of clarity in the tracking updates. Your order is currently still in transit and has been delayed during the customs clearance process, which can sometimes cause tracking to appear inconsistent (for example, showing movement into U.S. customs without immediate onward updates). Unfortunately, this stage can take longer than expected and is outside of our direct control, but we absolutely understand how concerning it looks from your side. We also apologize that our support team hasn’t been able to provide the clarity or reassurance you needed so far. That’s not the experience we want for our customers. We have also sent you an email regarding your case, and we will continue to update you there as soon as we receive further information from the carrier. Thank you for your patience, and we’re truly sorry again for the inconvenience caused. Warm regards, The Titancore Team

Response from TitancoreApr 8, 2026

Hi, We are truly sorry to hear that you haven't received your order yet and for the frustration this has caused. We understand how concerning it is to feel left in the dark, especially when you have been waiting for a month. Please reach out to us directly at [email protected] with your order number. We want to investigate the status of your shipment immediately and ensure that this is resolved for you, whether that means tracking down your package or processing a full refund. Thank you for your patience, and we look forward to making this right. Greetings, TitanCore [email protected]

Response from TitancoreApr 12, 2026

Hi Julia, Hi, thank you for sharing your feedback. We’re sorry to hear about your experience with the chopping boards and that the edges were not as expected. We also regret the frustration caused by the back-and-forth regarding your refund request. This is not the level of service or product experience we aim to provide. We take your comments seriously and will pass this on to our quality and support teams for review. Thank you for taking the time to leave your review. Warm regards, The TitanCore Team

Response from TitancoreApr 12, 2026

Hi Laurence, We’re sorry to hear you feel disappointed with your pan and that it didn’t perform as expected on your first use. Our 26cm pan is made from Titanum, which is different from traditional coated nonstick cookware. It is designed to develop its nonstick performance over time through proper use and seasoning. If used on medium heat without this process, food can initially stick or burn more easily. Titanum can also react quickly to heat, so it’s important to use controlled temperatures and build up its natural patina gradually. For best results, we strongly recommend following our usage and seasoning guide here: 👉 https://get-titancore.com/pages/usage-tips 👉 https://www.facebook.com/reel/2794073487631159 These guides will help you achieve the intended nonstick performance and avoid common first-use issues. That said, we take all feedback seriously and would be happy to assist you further if you believe there may be a fault with your pan. Please reach out to our support team with your order details so we can help resolve this for you. Thank you for your feedback. Warm regards, The Titancore Team

Response from TitancoreApr 12, 2026

Hi Marvina, Thank you for sharing your feedback — we’re sorry to hear about your frustration with the experience. We completely understand how disappointing it is when an order takes longer than expected to arrive and when expectations about performance don’t feel met. Our team does not ignore refund requests, but in some cases we may ask for photos or usage details so we can properly assess what happened and help with either troubleshooting or a return under our policy. For cooking performance, many issues (like food sticking or residue) are usually related to heat level, oil type, or preheating method rather than a defect in the pan itself. We’ve put together simple guidance that helps customers get the best results here: https://get-titancore.com/pages/usage-tips You can also see a short demonstration and cooking guidance here: https://www.facebook.com/reel/2794073487631159 We’re genuinely sorry you feel let down by your experience. If you’d like, we’d still be happy to review your case properly and help find a resolution for your order. Warm regards, The Titancore Team

Response from TitancoreApr 12, 2026

Hi Nas, We’re really sorry to hear about your experience and that you feel you haven’t received a timely response from our support team. That’s definitely not the level of service we aim to provide. Regarding your cooking experience, heat settings can vary significantly depending on hob type, pan size, and cookware material. Even on the lowest setting, some induction or powerful gas hobs can still generate higher-than-expected heat, which may affect performance if the pan is not fully preheated or if there’s no gradual heating process. We do have detailed usage guidance that may help improve results here: https://get-titancore.com/pages/usage-tips You may also find this quick demonstration helpful: https://www.facebook.com/reel/2794073487631159 We would still really like the opportunity to review your case properly and help resolve this with you. If you haven’t already, please reply directly to our support email with your order details so we can assist you further. Thank you for your feedback. Warm regards, The Titancore Team

Response from TitancoreMar 24, 2026

Hey! We are truly sorry to hear this — this is not the experience we want for any customer, and we understand your frustration completely. Not receiving your order and then not hearing back from us is unacceptable, full stop. Please reach out to us directly at [email protected] with your order details and we will make this right as a priority. We take every case like this seriously and want to resolve it for you properly. Greetings, Team TitanCore.

Response from TitancoreMar 24, 2026

Hey! We're really sorry to hear this — discoloration and sticking on first use is not the standard we hold ourselves to, and two weeks without a reply is completely unacceptable. We want to make this right immediately. Please email us directly at [email protected] with your order details and we will treat this as an urgent priority. You deserve a proper resolution and we are committed to delivering one. Greetings, Team TitanCore.