Titancore was born from a singular, uncompromising mission: to revolutionize the modern kitchen by eliminating toxic materials from the cooking process. We understand that true wellness begins with the tools you use every day. Because what you cook is what you consume, and what you consume is the very building block of health for you and your family.
Titancore (get-titancore.com) has 132 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
get-titancore.com
Website
get-titancore.com
Category
Furniture Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Handle came off first use . Asked for refund but they just sent another one. All pans completely burnt after first use and impossible to clean.
Cooks food unevenly. Worst purchased pans of my life !
Response from TitancoreJun 9, 2026
Hi Tanya,
We’re sorry to hear about your experience and the issues you described with the pan.
We’ve just sent you an email so we can look into this properly and help resolve your concern as quickly as possible. Please check your inbox (and spam/junk folder just in case) and reply there so our team can assist you directly.
Thank you for your patience.
The TitanCore Team
DD
danai D.
Poor Quality, No Transparency, No Support,no intention to solve the problem
I received two frying pans, and one of them had no stamp, engraving, or marking on the bottom to verify the product's authenticity. In addition, there is no clear information provided anywhere regarding the material composition of the product, which raises further concerns about its quality and transparency.
I contacted customer service five times regarding these issues, but I have not received a single response to this day.
The pans are not genuinely non-stick. Achieving acceptable cooking results requires very careful temperature control, which is not what I would expect from a product marketed at this price point.
Unfortunately, these pans are not worth the money I paid for them. Equally disappointing is the complete lack of customer support. When problems arise, there appears to be no way to obtain assistance or a resolution.
Based on my experience, I will not purchase from this company again, and I cannot recommend these products to others.
As a follow-up to my previous review, I would like to update prospective customers.
Although the company replied to my review, stating that they wanted to help and address my concerns, no further action was taken. I have not received any meaningful follow-up or a genuine proposal to resolve the issue.
I am posting this update so that potential customers have a complete and accurate picture before deciding to purchase this product.
Response from TitancoreJun 9, 2026
Thank you for sharing your feedback.
We’re very sorry to hear about your experience, especially regarding the product concerns and the lack of response from our support team. This is not the standard we aim to provide, and we fully understand your frustration.
We’ve already reached out to you via email to help resolve this matter and discuss a full refund for your second order. Please kindly check your inbox (and spam/junk folder just in case) so we can assist you further as quickly as possible.
We appreciate the opportunity to make this right for you.
The TitanCore Team
CJ
Craigh J.
I recieved original order and it was…
I recieved original order and it was not what I thought I ordered. Also came with a missing part. I sent them an email with picture of missing part and rrquested exchange of popoduct I did not order.
No answer from them.
I placed a second order (am I stupid?)
ordering what I wanted. I noticed their software changed my order when it was submitted. I immediately emailed them to cancel order. They have not cancelled it and are shipping the wrong products.
I will contest charge on my A/E. I have asked for a return addresse with no response frpm them on any of my emails.
DO NOT ORDER ANYTHING FROM THIS COMPANY
Response from TitancoreMay 29, 2026
Hi Craig,
Thank you for your feedback and we sincerely apologize for the experience you had.
We would like to assure you that we have already responded to your emails and your case has been received by our team. We are very sorry for the delay in getting back to you earlier, as we experienced a temporary technical issue that affected our response time.
We also sincerely apologize for the confusion with your order, the missing part, and the frustration caused by the cancellation request not being reflected in time due to express processing.
Please be assured that your concern is now being actively handled. We have already forwarded the missing part issue to our team for confirmation, and we are working on the best possible resolution for you as quickly as possible.
We truly regret the inconvenience this has caused you and understand your frustration. Our intention is always to provide a smooth experience, and we are sorry we did not meet that expectation in your case.
We kindly ask you to allow us a chance to resolve this properly for you. If you are satisfied once everything is settled, we would greatly appreciate it if you could consider updating your Trustpilot review, as it helps us improve and continue supporting our customers.
Thank you for your patience and understanding.
The TitanCore Team
CU
CustomerFrank
The pan sticks even with oil at medium…
The pan sticks even with oil at medium heat not impressed waste of money.
Response from TitancoreMay 12, 2026
We’re really sorry to hear this was your experience — that’s definitely not what we want for our customers.
Most sticking issues are usually related to heat level or preheating method, and we’d really like the chance to help you get the best performance from your pan.
Please reach out to us at [email protected]
and our team will be happy to assist you with tips, troubleshooting, or a solution to make this right for you.
Thank you for your feedback — we truly appreciate you giving our pan a try.
SH
sharon
DO NOT BUY THESE FRYPANS!!
This company is a SCAM and these frypans are terrible DO NOT BUY THEM! Very flimsy construction, everything sticks even when you follow all instructions. Their 100-day risk free trial is a LIE - slow to reply, and then they just repeat their instructions. I have contacted the company about TEN times now asking to return for refund and THEY WONT REFUND just keep repeating instructions and dismiss my complaint as if it’s my fault they dont work. Fair Trading can't help because it’s an overseas seller.
DON'T be fooled by their apparently concerned reply to this review. I've provided my order #5897 and emailed again separately. They have closed various email accounts so now my emails bounce back. Their email was previously info@titancore-uk that's now a delivery failure. I checked their webpage again and now it's changed to into@titcancore-uk (they think no-one will notice info/into).
Now delivery to that email also fails.
I have now lodged a dispute with PayPal. Note TitanCore's website says don't contact PayPal go direct to them, clearly that's so that you'll be past the PayPal 30-day period to complain.
Response from TitancoreMay 6, 2026
Hi Sharon,
We’re really sorry to hear about your experience, and this is certainly not the standard we aim to provide.
We take our 100-day risk-free trial and customer support very seriously, and we’d genuinely like the opportunity to review what happened with your case and make this right for you.
Could you please share your order number with us here or via email? Once we have it, we’ll personally look into your situation and assist you further as quickly as possible.
Thank you for bringing this to our attention — we’re here to help.
The TitanCore Team
SA
Suzi A.
My 2 pan order arrived later than was…
My 2 pan order arrived later than was stated.
It is made in China not the US.
I pan arrived without a handle.
The handles have to be screwed on by customer. I do not have the strength to do it. Have had screw on handles that always came loose in a week or two. Will never have again.
Trying to return for a full refund and it’s a real hassle.
Response from TitancoreApr 22, 2026
Thank you for sharing your experience, and we’re sorry to hear about the issues you’ve encountered.
We apologise for the delay in delivery, the missing handle, and the frustration this has caused. This is not the experience we aim to provide, and we understand how disappointing it must be.
Regarding the handle assembly, we understand that this can be difficult for some customers, and we’re sorry it has created an inconvenience for you. We also hear your concerns about your past experiences with screw-on handles.
We’d really like to help resolve this for you as quickly as possible. Please contact our support team directly at [email protected]
, and they will assist you with the next steps and ensure this is handled properly for you.
We appreciate your feedback and the opportunity to make this right.
The TitanCore Team
JP
John P.
The pan I was sold is not compatible…
The pan I was sold is not compatible with induction cooking as advertised
Response from TitancoreApr 20, 2026
Sorry to hear about the issue and thank you for letting us know. That’s definitely not the experience we want you to have.
We’ve already reached out to you via email so our support team can look into this and assist you further. Please check your inbox (and spam folder just in case), and reply there so we can resolve this for you as quickly as possible.
We appreciate your patience and the opportunity to help.
Thanks,
The TitanCore Team
BM
By 'Michael-Ronald' of F.
I returned the pans to an address…
I returned the pans to an address PayPal advised me of in Portugal, supplied the tracking number recieved emails from the Owner of TitanCore promising to look after the complaint, ( Hi mike.goggan,
James Smith here — owner of Titancore.
Just letting you know we’ve received your message and our team is already on it.
We usually reply within a few hours, but if it’s urgent, feel free to respond to this email and it will bump your ticket to the top.
Thank you!
and them further emails wanting tracking number, this was supplied, the proof of address used to return pans. a photo of the box with address on the package was emailed. and now all gone quite.
Response from TitancoreApr 19, 2026
Thank you for taking the time to share your experience — we truly appreciate it.
We’re very sorry for the frustration and the silence you encountered after doing everything correctly on your end. We can confirm that your tracking details, proof of the Portugal return address, and parcel photo were received by our team.
Your return is currently being coordinated with our Portugal returns facility to match the parcel with the tracking information you provided. In some cases, parcels arrive at the warehouse but are not immediately logged into the system, which can cause delays like this.
Please be assured that your case is active and has been escalated for priority review. We’re committed to resolving this for you as quickly as possible and will follow through until it’s completed.
Thank you again for your patience and for bringing this to our attention.
