GessatoReviews of gessato.com

Wow. Just wow. This company has gained a lifelong customer today. I am very impressed. Absolutely flawless interaction with Gessato. My order was shipped super quickly & arrived in a very timely manner. Upon receiving, there was an issue. I emailed them late @ night about it. The next morning, a human responded & provided an actionable response. Nothing canned. Then, as soon as I sent over my response, they did their part right away. Every single communication was quick, on point, I was offered options & the end solution was extremely satisfactory. Also, no canned responses @ all. If you are reading this, go ahead and place your order with them. Also tell all your friends. Do not give your hard earned money to a big, faceless company. If any issues, these good people will take care of you - same as they did with me. Gessato, you rock! PS Wanna hear something else? I previously placed another order with them a long time ago. Guess what? At the time I placed this order, they sent me a separate email thanking me for my loyalty. Small gesture, but I was impressed & felt noticed (even though I am aware that this is an automatic process). This company really does customer service right.

Fast delivery. Customer service was very responsive. Product delivered just as pictured.

The first item had a defect in the light, but when I emailed for help they rectified it before even responding to the email! I love my heart lamp, and I’m super happy with customer service. Overall, a fantastic experience!

My first experience with Gessato Design Store started off rocky—I received an orange corduroy pillow instead of the brown one I ordered. But customer service was quick to resolve the issue. They overnight-shipped the correct color, included a prepaid return label for the mistake, and even threw in a complimentary laundry detergent that I now adore. All in all, it turned into a very positive experience due to their excellent customer service.

First time shopping at Gessato Design Store. I have no complaints, everything went very smoothly as I hoped.

I wanted to buy something special for my father in law who's an architect but I had no idea what to buy. Someone pointed out Gessato. I found a very cool pen and decided to buy. Very satisfied with my purchase and service.

I purchased from Gessato an outdoor portable lamp which arrived very promptly. The quality of both product and service are outstanding. Thank you.

Overall good product, but supply chain issues resulted in a few weeks' delay in shipping.