Cara
Total Failure of Product & Service
The staff at my mother’s assisted living home found her wandering outside in the dark and cold hours of morning, though she’d never wandered before, so I studied options to help track her since the staff cannot be everywhere at once. Geozilla seemed to compare favorably to other options, and for the first couple of months it put my mind at ease to be able to check her location. Then one day the Geozilla GPS device stopped reporting her location. I tried to trouble-shoot for a few days, but got no results. I attempted to contact Geozilla for help. The company offers no option at all to call or even chat, but only responds via email. Their response: “Due to high workload answering time may be now 5-7 business days.” About 10 days later, I still had not heard back, so I sent the following in an email: “…My mother’s device has not been locatable for more than 17 days, and we have yet to receive assistance. As this service has become unreliable, we are today cancelling the app, as well as the WiFi that serves it (which comes from another company). Please be aware that I will be publicly reviewing Geozilla to express my dissatisfaction and warn people about the lack of responsiveness and reliability we experienced with both the device and the app, which were advertised to enhance safety. I use many apps and a lot of technology and have never before had this much difficulty - mostly due to being completely ignored. For us, the Geozilla product, app, and customer service have all failed spectacularly.” Never did hear back.
Response from GeozillaJul 25, 2025
We are deeply sorry to hear about your negative experience. We will take your feedback into consideration and will do our best to avoid such a situation in the future.