Heather W.
Deceptive practices
Deceptive practices, information that is conflicting and does not accurately represent their practices or format, and STILL charged me $39.99 despite telling them 10 minutes after accessing their site that I wanted my account and all services and subscriptions canceled immediately. When I COPIED AND PASTED information from their help section supporting my request, they responded that NOW they were canceling my services and would still not be refunding me. Edit to add: Their initial response did indicate cancelation steps. The indicated cancelation steps did not work because the buttons were not available on the app OR the website, and I told them this as well. On the website it says to send a help request for a refund- which is what I did in the first place. I sent another one, they again sent me the same instructions and said they would not be refunding me. I emailed them telling them there was no "subscription" button available and that their automated directions did not work, and copied and pasted from their site where it said you could ask for a refund within 30 days for "accidental subscription". I had already noted multiple times that the service did not work the way that they suggested and I did not discover that until after accepting the initial $2.99 fee, at which time I requested an immediate cancelation and refund. I was told unequivocally that they would not be refunding me. It was not until I reviewed in multiple places and opened a case with my bank (prompting having to cancel my card and wait a week for a new one) that any refund appeared. You can look through app store reviews and see numerous people who have shared similar experiences.
Response from GeozillaApr 24, 2026
We are deeply sorry to hear about your negative experience. Please note that the app must be installed on your loved one's device, and you need to be added to their circle to track their location. Consent from both parties is required. We understand your frustration regarding the renewal; however, we would like to clarify the process. When you contacted us previously, an automated reply was sent with the necessary steps to finalize your cancellation. As these steps were not completed from your account, the subscription remained active and renewed as scheduled. We have canceled your subscription to avoid any further charges on your card. As far as we can see, the payments have been returned to your card. Usually, it takes up to 5-10 business days for the funds to appear in your bank account. It depends on your bank.