Maurice
Some technical issues and additional minor customer support "issues" partly but products working great so far
So first the customer service was great as they advertise it. But then they had software problems. My account did not work for ordering. They said they fixed it but it wasn't. Also they did not manage to change my regimen back after i retook diagnostics. Really frustrating. Now they are not even answering on my emails anymore. Really bad service.. When things get difficult, they just don't answer anymore. If that's how you treat new customers.. Edit: Andy from customer service followed up and issue was cleared. took time and writing e-mails. Can't say a lot about the effect of the products but you can definitely feel the face wash working great right after using it. Have to test the regimen some more weeks to tell more.
Response from GeologieJun 23, 2021
Appreciate the feedback, Maurice, and apologies for the account issues. I just sent you a follow-up email regarding account activation, so take a look there and we'll get you taken care of.



