Simple. Personalized. Results.Skin, hair + body care.25 time award-winning formulas rooted in science with ingredients clinically proven to work. Discover your routine today!
Geologie (geologie.com) has 1,084 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
geologie.com
Website
geologie.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
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The company replied to 41% of reviews.
Latest
Most recent review: August 2026.
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Not worth the inflated cost. No confirmation or shipping emails.
Response from GeologieDec 13, 2023
Sorry to hear you feel that way, Ryan! Our CSM followed up with you to see how we might be able to help here and will look forward to hearing back from you.
It's true that our dermatologist-tested and scientifically proven products cost more than the average drugstore brand, but we're always happy to work with customers on any budget to ensure good skin health is accessible. Folks never have to move forward with the full suite of products after their trial, so don't hesitate to let us know if we can help dial in the products you're receiving and the price point to help you stay consistent and seeing results. Additionally, we offer upcoming order notifications as an opt-in to all subscribers and are working on fleshing out a sign-up for those to be found within the customer account portal as well.
Please don't hesitate to let our CSM know how we can help you moving forward, and we'll look forward to hearing back from you.
CJ
Cheyne J.
There is apparently no simple way to…
There is apparently no simple way to cancel the trial, buyer beware.
Response from GeologieDec 13, 2023
Thanks for your review, Cheyne. Our CSM followed up with you to confirm details regarding our minimum trial period and will look forward to hearing back from you if there's anything else we can help with.
In the meantime, our team communicates details regarding the minimum trial period before, during and after purchase of any "just pay shipping" subscription order. We ask that customers trial out their regimens for at least 21 days to give the products a fair shake and allow enough time for these powerful, scientifically proven active ingredients to get to work. Customers can still cancel their memberships with us at any time, but doing so prior to the end of the 21-day minimum trial window requires a customer's consent to pay for their initial order in full if discounts were applied. Canceling after the 21-day minimum is met and before the end of your full month trial period incurs no early cancellation penalty, and can be done easily from within the customer account portal.
Keep us posted with any additional questions, and our team will look forward to getting you taken care of.
PH
Phil
SCAMMERS AVOID AT ALL COSTS - Trash company
Trash company, who use underhand tactics to reel you in and take your money! BEWARE
I was put on an unauthorised subscription which I was enrolled in without my knowledge or consent. The company's handling of this matter has been even worse than the size of their 'sample' products, insensitive, and a clear violation of financial rights.
There is definitely an issue surrounding lack of transparency and consent. They do not get explicit consent for this subscription, but muddy it into their t's & C's which is unacceptable. I was not given a heads up or common courtesy of a notice before I was charged. You know, that would make sense, to let people pay for what they want, and not forcefully charge them, like normal companies. This practice is predatory and unethical, taking advantage of customers just to drive revenue.
I am not interested in the products or services offered by this company. I urge everyone to avoid this company with haste. Their deceptive subscription practices and lack of customer support are a serious concern.
UPDATE 19/12/23
All of this sprung up from ordering a sample! While I appreciate you are trying to make an effort to save face in the public domain, I unequivocally disagree with your characterisation of what happened. I re-iterate that your company displayed lack of transparency, inadequate opt-out options in addition to poor customer service. I clearly stated that this charge was unauthorised and you continued to send me unwanted products, that I did not want. Instead of forcefully thrusting your product on unsuspecting people, you should see if they actually want it. Also, before taking my money in the dead of the night, there was absolutely no communication to inform me of a pending charge. Instead, you used deceptive and subvert methods to charge regardless. In response to you not hearing back via email, I see no valid reason to respond to emails which have provided no logical resolutions. The emails made no attempt to create a reasonable conclusion, to make matters worse there were still insinuations towards me still being an active subscriber and how to facilitate future orders, after clearly stating I have no desire for your products or to be a customer of yours. I do not know what sales targets, KPI's or funding you need to repay that makes you feel you need to carry out such fraudulent activities, but rest assured I will not be a passive victim of these practices.
Response from GeologieDec 19, 2023
Thanks for your review, Phil, and sorry to hear that you feel that way. Our customer success lead has followed up with you a few times to try and address your concerns, but we unfortunately haven't heard back from you. Happy to share some additional information regarding our trial orders, terms and memberships.
To confirm, all of our personalized trial regimens entail a membership for recurring orders. It looks like you utilized a 100% off "just pay shipping" discount code on your order, which only applies to subscription trials, and our team would have transparently communicated applicable subscription terms in a few places before, during and after purchase of your order. For example, we explicitly state directly above the "Pay now" button at checkout that by purchasing, a customer consents to receive recurring orders at the price point dynamically listed there. You also received our trial order confirmation email that highlighted our minimum trial period, subscription management options and an opportunity to opt into upcoming order notifications.
In addition to these communications, customers are also always in the driver's seat regarding their membership preferences. Customers can log into their account and update the products included in their regimen, their delivery schedule, or their next order date at any time in between orders. Cancellation can also be handled directly from within the account portal, though our team is always happy to help dial in the regimen from our side if costs are a concern or the product formulas aren't quite working for your skin and we can potentially swap something out.
If you have any other questions or feel as though we haven't addressed your concerns, don't hesitate to follow up on the email thread with our CSM.
PA
Paige
Unsafe financially to order Geologie.
These products are very good quality. We ordered samples for teenage son. Skin cleared up. Cannot cancel order. They just charged us a second eighty pounds and nothing stopping them repeating this. Was wanting to buy three or four times a year for birthdays, holidays etc. A big worry. Unsafe financially to order Geologie. They could have offered us at least a partial refund on the latest parcel and deleted our card details but they refused to.
Response from GeologieDec 22, 2023
Thanks for your review, David and Evan. Happy to address some of your points here, and we'll look forward to hearing back from you on the email thread we have if there's anything else we can lend a hand with re: membership delivery frequency or pricing.
Customers have complete control over their subscription products and can change how frequently they receive orders from us or even choose the exact date they'd like their next order to process. Once a regularly scheduled order has already started processing, our team unfortunately cannot guarantee its cancellation or modification, however. We encourage customers to make any changes they might need at least one or two business days prior to processing, or just reach out to our support team for assistance, if any updates are needed.
We also never want price to be a barrier to great skin health, and our team is happy to work with customers one-on-one to determine what products are working best for their skin if there's a chance for us to scale back on the products included in a customer's regimen to fall within their budget. We also have a robust rewards system that provides points for each purchase that can be redeemed for order discounts, so customers should never have to pay full price for their orders.
We'll look forward to hearing back from you if we can help with any of these changes to ensure you're able to stay consistent with the regimen.
KY
Kyle
They refused to cancel my subscription and then charged me.
I requested my subscription was canceled 5 times over email. They wouldn't do it.
I tried to do it on the website but it blocked me from canelling and told me to email the customer service.
I set the scheduled time for 90 days between shipments but I got one at the end of the month still automatically charged and taken out of my bank.
I try to cancel the shipment but Geolgoie don't allow you to do that either.
The products they sent felt good at first but after 2/3 days I my skin was becoming very sore, flakey and dry.
I stopped using the products and the issue went away.
I am shocked by the aweful customer service, I know subscription services struggle to keep people but Geolgoie have taken the approach of now allowing you to back out at all and just taking the money from you.
I am contesting this with PayPal.
Update: they have ignored my emails to the general support email and the person I was previously speaking to over email. But they requested my order information off of the trust piolet review, despite this I still haven't heard back. I have tried there online chat bot but all that does is ask for an email and you cannot talk to a person.
Response from GeologieNov 30, 2023
Appreciate your review, Kyle, and sorry to hear about your experience. It looks like our CSM was able to get you taken care of on Monday, the same day you followed up with us, left this review and we were able to confirm your account details.
We ask that customers trial out our initial skincare regimen for a minimum of 21 days before canceling so that they can give the products an opportunity to show results on their skin prior to the end of the full 28-day trial. Customers can still cancel prior to the end of the minimum 21 days if they agree to pay the full cost for their trial order, though, if discounts were applied to it. Once a regularly scheduled full-size order processes and ships, our team cannot guarantee its cancellation, as all member orders are prepared in advance to ship for customers on the same day they process as a subscriber guarantee.
Our CSM was also happy to share additional info with you on skincare transition periods, which usually can include new breakouts or some retinol-based irritation and dryness as your skin gets accustomed to a new regimen's active ingredients. This usually passes quickly and our team is always happy to help share additional info on how to best work through that, as well as make any regimen adjustments that might be better suited for a customer's skin. Simply slowing down by spacing out application of the retinol night cream to every other night or once every three nights can help a lot here if there's any initial irritation experienced.
Hopefully the resolution our team was able to provide you with helps, and we're always happy to help if you need to follow up on our email thread about anything else, Kyle.
CM
CM
$151 Mistake
Signed up for a trial sample after a trusted Facebook group shared they had the trial and only had to pay shipping. Signed up, got the email, received the product, all is good. Tried the product, broke out in a itchy hive I'm talking red, sand paper itchiness where I itched until I bruised. Tossed it in the trash and forgot about it. Welp sleep deprived mom here and apparently I agreed to a membership. No biggie usually you can cancel them and you get reminders. Nope not this company.. not a single email they just charge my account. I message and ask to cancel the order immediately after the charge. Meanwhile I get on and stop the subscription. Then I get an email that says sorry your shipment is already on the way. What kind of company prepares a product before payment? Also online doesn't even show an upcoming shipment either
Policies says no refunds, no returns. Perfect, there goes $149.25. This is the worst company / customer service I have ever experienced. Why would you stick someone with a product they can't use? Plus every subscription I've ever signed up for reminds you. This company completely drops the ball all around. Day later no shipment information, but they've got my money and I'm waiting for a box of crap to throw in the trash.
Response from GeologieDec 3, 2023
Thanks for your review, Chelsea. Our support team's been happy to assist via our email thread and can share a little more information on our memberships and trial transition periods here.
Some adverse reactions when starting a new regimen are not uncommon. Dermatologists call this the "transition period" because your skin is now being exposed to new, active stimuli from the ingredients, and some redness, itchiness or new breakouts are some of the most common reactions during this period. The good news is that this passes. There are a number of reasons why we offer a month-long trial, but one of them is because 3-4 weeks is really the minimum amount of time needed to adjust to a new regimen.
Our support team of experienced skin care professionals are always happy to lend a hand by providing advice on application adjustments or formula tweaks if there are potentially other products in our arsenal better suited or your skin's needs. We unfortunately didn't hear from you over the course of your trial period about these reactions, but we're happy to work with you now to see how we can get your skin back on track.
Our team communicates membership details transparently in a few different places before, during and after purchase of any personalized trial that entails a membership for recurring orders. Membership preferences can also be adjusted at any time from the account portal if customers need to update the products included in their regimen, their next order date, or cancel outright. Our support team can also lend a hand with these changes when contacted ahead of a new order processing, however, once a regularly scheduled regimen order begins processing, we cannot guarantee that adjustments can be made, as all of our member orders are prepped in advance to ship the same day they process as a guarantee for our subscribers.
We're happy to continue working with you internally on a resolution and will look forward to hearing back from you there.
JE
Jessica
They offer a free subscription just pay…
They offer a free subscription just pay for shipping, but they don’t tell you that you are stuck for 21 days until the subscription expires. Then they charge you over a hundred dollars. I wanted to cancel, but they tried to charge me $49. What a scam to be held hostage for 21 days, if product sucks you should not have to be stuck for 21 days. Never again.
Response from GeologieOct 24, 2023
Hey Jessica. Thanks for your review. Our customer success manager actually lent a hand with this early last week, so we were a little bummed to see you still felt negatively about your experience.
Our heavily discounted and personalized trial orders do come with a minimum 21-day trial period. Customers can cancel at any time, but if they choose to cancel before this minimum trial period, they will have to pay full price for the set. The trial period is a full four weeks, so you're welcome to cancel within that final week window at no penalty. Customers can also reschedule their next order date if they need a little extra time with their trial set to make a decision.
Our team communicates these policies at several points along the purchasing journey, including on our diagnostic results page after completion of our skin type quiz, again on our checkout page, as well as in the trial order confirmation email customers receive post-purchase. Also, when attempting to cancel a subscription early, customers are presented with a multi-modal window that requests full and explicit confirmation from the customer to cancel early and consent to paying full price for the trial before that is processed. Our CSM was happy to refund that charge for you and reinstate your membership so you could fully trial out the products before deciding whether the membership was right for you.
Please don't hesitate to follow up on the email thread you had with our CSM if there's anything else we can help with, or if you have any other questions.
GS
G. S.
Buyer beware: No refunds. No satisfaction guarantee. No free shipping.
Geologie offers no satisfaction guarantee. They do not allow returns. They do not do samples. Spent $100 on their expensive stuff to try it out and find out it gives you a rash? Tough luck. They don’t care. Oh, they’ll reply quickly to your emails. They’ll recommend other expensive things to buy instead. They’ll tell you to keep using more of the same product until the rash goes away. But want a refund? Forget it. And their logistics are like something from the 90’s. No free shipping. Takes a week before the product leaves the warehouse (they’ll claim otherwise, but I have the timestamps to prove it). Then it comes by USPS in the slowest possible mailing option.
Btw, I’ve previously worked with other brands, including competitors, in this space, which is how I have the insider expertise to tell you these practices are harmful to the consumer and not industry standard. Bottom line: they claim to stand behind their products and that’s why they don’t offer refunds. That’s patently absurd. If you stand behind them, put your money where your mouth is. Stand behind them with a satisfaction guarantee. Not offering one is literally the opposite of standing behind your stuff. It betrays a fear of how many refunds you’d have to issue from unsatisfied costumers. (And don’t buy those carefully curated reviews on their website. They don’t post the negative ones.)
Response from GeologieSep 12, 2023
Thanks for your feedback, Josh. For transparency, it would also be good for other readers to know that you've previously worked for a competitor of ours.
While it's true that we do not accept returns of orders for refund after they've left our warehouse, as we don't restock and reship customers previously shipped products, our team is always happy to help work with customers one on one to dial in their regimen if there are any issues with their particular formulations.
Coaching customers through the initial transition period of starting a new regimen is one of the key ways we help folks over the hump of irritation and new breakouts so that they can acclimate to the set's new ingredients and continue on to see the results they're looking for. Recommending application adjustments is just one way to help, though, and we oftentimes send customers complimentary trial products if it looks like they could be a better fit for them regimen-wise. You actually purchased additional products of your own volition after your trial with us; our team did not push any additional products or purchases on you.
And regarding your fulfillment and shipping experience, your latest order was placed on August 30th and shipped out the following day on the 31st, right before the long Labor Day weekend. This was likely responsible for the initial processing delay once your order was picked up from our warehouse. Shipping to California does normally take about 4 business days for us, and it looks like that was the case once the package showed additional updates after Labor Day on Tuesday, 9/5.
Don't hesitate to follow up with our CSM if you have any other concerns or if there's anything else we can help dial in for you with regard to your regimen.
