GeologieReviews of geologie.com

The skin cream so far helped clear up the area on my far head near where my hair on my head is. However, the area on my chin, below my mouth, where I have wrinkles, I have not seen any improvement so far. I been using the products for approximately a little over a week.

The product itself is good but don’t expect good service. It takes an hour to figure out how to cancel the subscription on the website.

I love the products but I’m running out before my refills come in. That’s VERY frustrating. Shipping time either needs much improvement or bottles need to contain more product. UPDATE: Geologie was kind enough to send me a new bottle of soap. I will wait and see if my new subscription is sent before the face cream runs out and then I will change this to 5 stars. Great products and thanks for the soap to hold me over until my new batch is shipped.

Overall the product has shown results. It took a few weeks but definitely helped. The only reason it’s 3 and not 5 stars is due to the containers having brown water seep out from the bottle’s internal spring housing(not where the product is held). Being that I wash my face in my shower and showers at the gym. It’s not alway possible to limit the containers exposure to water. It also seeps out this brown water when in my gym bag and got all over my gear which I wasn’t too happy about. The liquid also stained a towel in my bag but after washing it, sort of came out. The product is good but the containers need a revamp.

I appreciate geologie’s website. It makes me feel like I want to be a part of this community, but because of certain setbacks, I feel like that might not be happening, which is sad for me. 1) customer service: when I bought the regimen I first used, I was told to email them. This was not a fun, nor happy, not pleasant experience. I felt as if I was doing more work to get this regimen than I believed I should, and was not happy about the general view of geologie. I decided to just do it myself without customer service, or any knowledge about the website or skincare. Once I found the chat button on the website, everything instantly changed. I talked to a customer representative immediately, and not every 3 days for a simple response. I mean full on help. I was so happy that this was the case, and bought a new regimen. I wrote this so that geologie might consider specifying to people to please use the message option, and not email. I also think that a phone call would have solved this 4 month issue. 2) the regimens are really expensive!!! And when I say expensive, I mean raising towards prices of 135$ for a set of “90 days”. I used the trial, about a cost of 35$, read how much I should use, and it ran out the 2nd week, and not the full month it promised. How am I suppose to believe that my new 90 day regimen is going to last that long? 3) After being a customer for 4 months, I still have no idea about skin or what I’m suppose to do. I appreciate the fact that the staff worked hard to make it simple, but I would rather have complex, and be explained what to do, how to do it, and why my regimen works. Hopefully this was helpful and not offensive, and keep up the work.

Good quality products but terrible e-commerce experience. The products Geologie sells are of high quality and I can recommend them. However, if you are looking for smooth shopping experience, look elsewhere. Absolutely nothing in their e-commerce system works. I can't recall seeing a worse implementation of e-commerce system than what they are having. If you cancel your subscription, expect to be charged anyways and shipped a product. If you click a link on their marketing email to redeem a discount, expect there not to be a field for the discount code. If you contact customer service, expect them to be confused about what is going on. Any change you want to make takes five emails with the customer service. I am amazed how this business is still afloat considering how much money they have to spend on customer service just to mitigate their horrible e-commerce and CRM systems. On the bright side, the customer service representatives are always great and helpful and things always get finally resolved. But total failure from the IT management to implement a working e-commerce solution.

Good product and I saw results but only giving 3 stars because Geologie offers up incentives and prizes for good, not bad reviews. They wouldn't have to entise people with prizes and incentives for good reviews if their product was as amazing as everyone claims it is. For the price its a decent system. Not the best, but not the worse either

Tried out the free trial and automatically cancelled my subscription. No issues at all with the company or the service and I am grateful for the large sample regimen they send out if you pay the shipping. I think this is great, and the packaging is nice visually. The product information cards included are also very nicely put together. I do wish the packaging itself would say more about the ingredients as well however. Their website, account/subscription management, and product/ingredient comparison service are all great. The under eye cream made my skin extremely red and irritated, which would persist anywhere from 60-90 minutes afterwards. I have tried ~5 different products of this nature and 3 of them do this to my skin (likely caused by the hyaluronic acid), with the irritation caused by the Geologie product being by far the worst. The face wash works great, but I am mildly put off by the smell of it. The morning cream is very nice, although it is a bit thick and pasty, it works very well. Lastly, the night cream has been overall great and my favorite of the products. I have not continued with this company, based on the issues mentioned. Finally, the insane price is hard to justify. 3-Months Supply = 2 x 50ml Face washes , 1 50ml Morning Cream, 1 50ml Night Cream, 1 10ml Under Eye cream = ~210$ in Canada. This is crazy. The silver lining is that you don't have to subscribe and can instead purchase individual products & amounts. Given this, it is likely I will buy more of the night cream when I run out. Overall, I think this company itself is good, but I didn't have the best experience when it comes to their products and pricing.