GeologieReviews of geologie.com

Response from GeologieAug 10, 2020

Hi Dan, Thanks for your review, and apologies for the delays in shipping you encountered with this order. We've been facing longer transit times on international orders due to the effects of COVID, and our customary response here is to ask customers to wait a few days for an update to tracking information, as those do generally take a little longer when shipping abroad. We are still a relatively small business and face greater hurdles than Amazon or other big box retailers do in this department, but we are committed to finding solutions for our customers during these difficult times. We initiated a refund for you last week on the order, but those do take a few business days to process. You should see the funds route back to your original method of payment shortly, and your bank can assist you further if that is not resolved soon. And lastly, apologies for the crossed wires. There were two separate lines of inquiry active with different representatives assisting you on each. Typically we try to merge those conversations for consistency, clarity, and ease, and we're sorry that that was not accomplished here. Above all, though, I assure you that at no point were you being mocked. Not sure what you're referring to there, as we've fostered a lot of really great relationships with our customers by engaging in personal and genuine conversations.

Response from GeologieJul 2, 2020

Hey Sadnan, I know we already responded to your email from the other week, but we wanted to take a moment to follow up here publicly to address a few points for our other customers. Your subscription begins when you start the trial (and we work to make that very clear at many points along the way, including during your diagnostic, at checkout, and as your first 90-day subscription order approaches). We have zero interest in charging or shipping anything our customers don't want. It doesn't benefit us or them. Furthermore, you don't have to move forward with your subscription and can cancel at anytime. We have lots of customers that choose to just order products a la carte on an as-needed basis after their trial ends. For customer support outreach, you can click on the Customer Service header from our site's toolbar, which launches a mail-to client (Mail on Mac, for example) for you to quickly send us an inquiry. We also visibly display our customer support email address across the banner of our FAQ page. It's huge. You can't miss it. We love interacting with our customers and helping them dial in their regimen, and have had a lot of fulfilling conversations the deeper we've gotten into an email thread. And finally, as publicly addressed in response to Adam's review, we don't pay for reviews. Period. We offer rewards points for things like sharing on social media, completing surveys, or leaving a review. And to be transparent and fair, 1-star reviews receive the same amount of points that 5-star reviews do. If a low-star review proves informative for the rest of our customers, we'll publish it.

Response from GeologieMar 24, 2020

Hi Phillip! Great to hear from you again. We're an honest and straightforward company and take our service very seriously. We're sorry that we didn't respond fast enough to your initial emails, but when we did we refunded you 100%, shipped you a full size set for free and offered you a very generous lifetime discount as well. We're not perfect, but we make every effort to make good for every customer. If we can do something more for you, please don't hesitate to ask. Be well!