GeologieReviews of geologie.com

Ordered a 30-day trial set to try the products, however, there was a huge delay on the delivery of the trial so I only got the products some days before the supposed subscription kicks in, which is not enough time to see if the products are good. I tried to cancel the upcoming subscription order by contacting customer services but was initially unable to cancel as it has been processed. They offered a "30% LIFETIME discount on all future subscription orders" as an apology for being unable to cancel, however. I was contacted further upon posting the original review about the situation and they were able to give me a full refund as there apparently was an error on their end about scheduling the subscription order. It was unfortunate that I was not able to get a straightforward refund initially but they do however treat reviews seriously and did their best to rectify the situation. As for the products themselves, they appear to work as intended and have noticed some slight improvements on my skin. That said, the following still stands: The user experience of their website was not very user friendly/intuitive at the time of my interaction with them. A specific example would be the cancellation process of a subscription. You first need to select cancel in a dropdown menu (that does not look like a dropdown menu and has no indication of it being clickable as the cursor remains being the text cursor) -> press cancel -> shows a loading animation -> press red continue button on the top. At the point where you press cancel and a loading animation happens, some might think they are unsubscribed and leave it at that but the process is not done yet as you need to select a reason for cancellation.

Product is fine and works okay but not that good. Overpriced, not a miracle treatment and customer service isn’t perfect either. I’ve been stuck without a way to cancel for months now, I couldn’t create an account or access it to cancel my free trial. So now I’ve got a ton of this stuff and don’t go through it, hit me up if you want some my social security number is [Redacted by Trustpilot]

Geologie it is the best i used it for only for a week but so far I can see it controls oil perfect

The skin care products are good, but customer service is poor. I have asked to change which products I receive (too much soap, not enough morning cream). CS sends me to links to a third party dispute resolution center. there is no option for changing products. Also received a package with leaking product, asked for a refund.

They helped me at a decent speed, i thought i would have to return it, but they replied to my mail in time. So my star rating is going up for that. But i still want you people to watch out for getting a unwanted subscribtion.

Replied to 20 day check-in email with questions and concerns about my regimen. My questions were largely ignored, while answers for questions I had not asked were provided. Continued dialogue went no where as my questions and concerns were still not addressed or even acknowledged. At this point, I can't recommend even a free trial from this company. Edit: Company reached out with additional customer support and I'm satisfied with the additional support. Updating my review to neutral to reflect that effort. Will need to see how products work over more time to give a higher review.

Somewhat impressed. The trial set and my first 'real' order both arrived covered in some slimy goo, with no apparent leaks. Notified customer service and they insisted that it must be leaking, as they would not ship it out like that. Well neither were leaking. It took a few emails back and forth, but a wonderful agent, Tanja did understand my frustrations and offered to correct the situation. As far as the product, it seems to be helping, and feels good. I will update after using it for a while longer.

First off, be patient; it took two weeks to get both my sample set order and my subscription order. The tracking showed very little, very slow progress the whole time. The actual products are quality, and I noticed good results after the first month. It took a couple weeks for my skin to adjust (I'm completely new to this skincare realm), but now it's smooth sailing. Clearer, smoother skin, smaller pores, and better looking under eyes. It even seems to be repairing a scar I've had since high school (17 years ago). The customer service communication has been quick, but with mixed messaging. When I replied to the "How's it going?" email I was sent, I mentioned the issues I was having (mostly very dry skin in places). This was answered by a different person than the original sender. He person basically replied with, "that's normal, just keep it up, and you'll be better in time." Then first person replied as well, and told me to "slow down, use less, space it out, change up this and that until it gets better..." and so on. The polar opposite advice seems odd to me. Then when I decided that I wanted to subscribe, the site wouldn't let me add anything to my cart, no matter what I tried. I had to reach out to customer service for help, who assured me they could just do it for me on their end. A couple days later they reached out again informing me that they actually couldn't, and that I had to try it again on my end again. And then the military discount code wouldn't work as it should have; driving another customer service engagement. We finally got it all straightened out, but given the lengthy back and forth, it took a week to place an order that should have taken minutes. And then I ran out of my sample set products before the subscription arrived (causing more skin adjustment issues), because, you guessed it, the two weeks it took to ship...