Vikinta S.
Warning message to future buyers
Dear potential customer, I feel compelled to share my disappointing experience with this company. At first, I was just curious about their products and placed a small order; but after a few months, I found out that 182 euros were deducted from my account, this was done without my knowledge and without any confirmation from me. It is a subscription disguised as a subscription. I was sent unnecessary items without asking me and without any information. Unfortunately, the company refuses to refund the money. This company works dishonestly. I feel cheated, I would have been better off donating the money to some charitable cause. I want to believe that you will use the money you receive meaningfully …. Therefore, I urge you to be careful and consider this information before purchasing. Regards.
Response from GeologieDec 30, 2024
Thanks for your review, Vikinta! To be clear, we offer the option to purchase any personalized skincare trial on a subscription or as a one-time purchase. Purchasing as a subscription and enrolling in recurring orders provides a greater discount, and we communicate what ongoing pricing will look like for the set in the results of our skin type quiz before a customer adds to cart and proceeds through checkout. When ordering via subscription, we also require explicit consent from a customer at checkout acknowledging that they've read and understand our automatic refill policy. Customers cannot complete checkout of any subscription order unless they have manually provided this consent prior to purchase. We then reiterate the length of the trial and prompt subscription management in our confirmation email. Customers have immediate access to an account with us after purchase, where they can update membership preferences and cancel if they choose not to move forward with their subscription. Hope that info helps, and don't hesitate to let our support team know if there's anything else we can lend a hand with.