GeologieReviews of geologie.com

Terrible customer service, long shipping times , glitchy website, can’t tell how much is left in your bottle to know when you have to order more….

Been using product 3 weeks, see and feel no difference. Extremely long shipping and poor customer service. Company provide returns for only 15 days but claims product take 11-12 weeks for results. So when you see no results and feel you’ve been duped, too bad, no returns. True sign of a company up to no good. I’m going to tiege Hanley

Fraudulent- avoid! The subscription promise is nothing short of absolute lies. The day & night creams are very good, the customer service and the lack of understanding of how to treat customers is amongst the worst in the world. I initially subscribed to everything. But after many months I had an allergic reaction to both the face wash and eye cream. There is no method to change what products you have as part of your subscription you can only change how often you receive the products. In addition they don’t email you before they ship so you have no opportunity to amend incorrect orders before shipping. They do accept returns but will not pay for international shipping. Given my last two shipments were sent in error by Geologie I EXPECT them to refund me. They have refused and expect me to pay for return shipment to the US. If Geologie want to sell their products globally I suggest they allow product selection from the website, email customers prior to shipping and acknowledge accountability for their errors. Reading these reviews others have had similar issues. I refuse to have 105USD taken from my account for products that give me a skin rash.

Not having a clear way to Cancel subscription is the first. While misinforming customers (through FAQ) that there will be a clear email indicating on how much and what will be sent before charging customer, they didn't and proceeded to charge full amount and did not allow free returns as for their 'internation refund policy' states. Real disappointed and lowkey felt scammed.

Avoid the fraudulent company. I made a purchase on the website without creating an account. A month later, it charges a recurring payment of $143 on my credit card. After contact with the customer service, they gave me a Catch-22 response, saying "Be sure to register your account with us here, too, so that you can log in and make any adjustments you might need to your subscription preferences moving forward. After registering, just log in to your account and click on the "Make Changes" prompt."

I tried to cancel my subscription in July 2021 and there was an acknowledgement from Milos, but I was still charge for another round of payment on my credit card in Sep 2021.

You guys take forever to respond to emails and your subscriptions are so misleading.I literally bought a trial set with no intention of getting a subscription.All I wanted to do was try out the product but there was no warnings of subscriptions or strings attached.I ended up having $135 pulled out of my account on some bs having no idea that I was on a subscription.customer service sucks.I just want a refund!

I sent a request for cancellation on August 22nd. I never received any response for ANY instruction with cancelling the subscription til today at 2:55pm as of Sept 17th. Literally wiped out my bank account that was intended for the trip to Utah to be at my grandma's funeral. Now I am unable to go there. Because of you. You ignored my email til today... wiped out my bank account. Customer service was awful. They won't comply. Only gave me 30% refund which it won't show up in my bank for next few days. Remaining refund will be sent after I receive their shipping to send back which it won't be arriving til after my grandma's funeral! Geologie has done a lot of damages. Update: Geologie have replied with full of lies. So I will not refer anyone to do any business with them. They chose to ignore my email that I sent on Aug 22nd, 2021 till Sept 17th. Damages have been done!