GeologieReviews of geologie.com

I was roped into a subscription I never explicitly authorized. This cleverly marketed company offers sample sets at “discounted” rates, and during the complicated order process you are (by default) enrolled in a subscription. After thirty days, instead of being asked to authorize another shipment it it automatically billed to your account and sent out. In order to refund, you must pay to return a product you never intended to purchase & wait on the release of your funds. It’s a very well thought out, very carefully crafted grift. The only ones who truly benefit from the hoops you’re required to jump through are the postal workers who are unwittingly employed to shuttle these parcels. Any issues with fraudulent claims are referred to “Andy”. He, very professionally, links in his response template a customer service page on Geologies website devoted entirely to this sort of issue, which leads me to believe this business model is centered around ingenious loopholes designed to undermine litigation efforts by class-action attorneys. The products themselves are mediocre facial salves with fresh and focus-group-approved designs. For the price, you would be better off to stop at any one of the dozens of beauty stores or salons you pass by on your daily commute. And for those who order online for the convenience aspect, ask yourselves this; what is so convenient about providing these people a short-term loan of close to $150 -AND- paying them 5% interest for the privelidge? Edit 2/17——— After following up, Andy refunded my order in its entirety. Fortunately, this time I was able to learn a valuable lesson about the importance of researching the companies I choose to patronize **before** I give them my financial information.

Just like many people who did the trial and did not want the subscription it was so hard to pause or cancel it. I like the product but not for the price. I emailed the customer service but no response.

FRAUD! They make you jump through hoops to cancel your subscription. They cleverly hide certain details on their websites FAQs. Good face cream, wash is subpar. Customer service is great until you want to cancel. Run far away unless u like random $145 charges that will likely take weeks/months to see again.

I haven't used Geologie before, I came across a great deal so I gave it a shot. For a monthly subscription. I Haven't had enough time to test it. So I go to cancel/pause the subscription. Tried logging on my Gmail, couldn't access it. Requested password reset. Stated my account didn't exist. Created a new accounted with the same Gmail to find out they deactivated my account, while the subscription was still active. Not only that but the monthly subscription turned into a 3 month subscription charging x3 the money. Then cancelling the product was an absolute pain. I dont have much money. Nearly taking all my rent money - because I nearly believed that a deleted account meant a deleted subscription. Not saying its a bad product. But it sure does have a very dodgy service, so beware.

I ordered the free trial and liked it. However I was charged $135 before I had an opportunity to cancel. All emails go to spam, so I did not become aware of the renewal until it was too late. I emailed the company, I wrote via chat before the order was fulfilled to avoid the hassle of having to return the item but they did not respond. They could have had an opportunity to fix this and retained my business but the lack of communication leads me to believe that they want to delay communication since its less likely someone will go through the return process. Shady business.

If you are "purchasing" the free trial make sure to instantly cancel the subscription as you will be waiting the longest time imaginable for it to arrive, I can only imagine that they do this to ensure they take your money before you get to try the product as the next payment date will pass before the trail has arrived

Unfortunately I am disappointed with buying from Geologie. Their shipping procedure is very poor. Always apologizing yet still committing the same mistakes. I dont know if I will continue to patronize their products. First-time user and all these inconveniences is a red flag for me.

Took a month from the order date to come in. When I contacted customer service about poor shipping time and how 3 weeks in and the order hadn’t even processed, they didn’t care. Won’t be ordering again. Comparable product can be found at Ulta without the wait.