GeoBlueReviews of geobluetravelinsurance.com

Our daughter was required to purchase GeoBlue for a study abroad program. She attempted repeatedly to purchase the one required semester. Their system only allowed her to purchase a year plan even though her visa is only for one semester. When we contacted the university, they were shocked that she was charged TRIPLE for the plan as her travel was only for one semester. GeoBlue informed us that they would process the refund and would contact our daughter. They have since sent a email that they cannot process the refund. We will be fully escalating this as their system error is clearly predatory and borders on extortion. We look forward to GeoBlue acknowledging their registration error and refunding the incorrect charge as they said they would during our initial correspondence.

Horrible insurance company for expats. They cover nothing, even if it is listed in your policy. They did not follow up with doctors who submitted directly if they needed additional information, they just rejected the claims. No explanations, no one to talk to. The worst experience I have ever had.

Tried to renew the travel insurance plan, I've not used the insurance. called customer service someone answered all I could hear is pots and pans being thrown around, second call, nice lady answered call, she put me on hold then hung up on me. customer service sucks. I'm changing companies

I called international customer service for the status of claim and was told to contact the Claims Department EST. I am traveling. I stayed up late to make the phone call, only to be transferred to the International claims dept. ALSO.. We indicated on the claim form to send reimbursement to us directly and not the provider, so GEO BLUE sent the reimbursement to the provider. Evidently in the multiple emails - they never requested nor got a receipt. They only asked for the invoice. Now, we have to do the entire claim process over and wait another 6 months? ALSO..The hospital in Coventry England would not accept GEOBLUE and we had to pay with our Credit Card. The hospital made us wait 3 months to get any invoice and the hospital refused to follow the rules of GeoBlue...needing letterhead, exact procedure codes, and individual costs of each procedure. back and forth communication between the hospital and GeoBlue was so time consuming and a NIGHTMARE. We are on our 5th claim # for something which should have been resolved long ago. My husband had a ischemic stroke and survived, but all the emails went to his email and in the confusion of his post stroke rehab - it was very difficult to have another job of admin assistant of everything needed to process a claim. There needs to be a guide explaining the difficulty of a reimbursement. It is not as easy as uploading one document electronically.

I've been a customer of GeoBlue for almost 5 years now. It has hands down one of the worst customer service of any companies I've ever dealt with. Not just insurance companies, but companies in general. There is a supervisor there named Michael Burke. This person basically just sends out coverage denial emails. When you email him back for more clarification he just never responds. When I call in and ask to speak to him, he doesn't accept calls. I call in at least once a month to speak to a supervisor to file a complaint. They take my information and tell me that they will follow up with me but they never do. They'll send out extremely vague denial letters but won't tell you what their claims department wants. Then one of their supervisors will tell you that they will personally follow up with your doctor to get the needed information, but never will. Instead they'll just continue to send you vague denial letters and tell you to provide more information.

I purchase Geo Blue for a trip to Costa Rica. Unfortunately, I was hospitalized for 5 days in San Jose, Costa Rica with a severe pneumonia. Intensive Care for 2 days. After returning home I submitted everything the hospital gave me in paper work & my receipt for payment that I made to the hospital. Geo Blue said the paperwork did not match my payment but I had everything & Geo Blue had the hospital phone number & information. I never received any compensation from Geo Blue and the communication with them was not good. Obviously, I would not recommend this Travelers Insurance. Lois S. Los Angeles, CA

The website looked so promising. The first of two claims was paid timely without issue. The second took 168 days of many emails and phone calls and broken promises that "X" would call back. Agents were trained to only say that something was happening and had no access to my total account file. And, when I sent in a final email after my check arrived detailing the chronology of what had happened and asked that it be sent to the CEO and acknowledged, no reply even came. I had corresponded with him once before I left but his email address didn't work after that. I just thought he would want to know. If you are going to Australia, you need to know that you only get details of the coverage after you buy. It is only then that you find out that Geo Blue has a relationship with almost ZERO medical facilities in the country so you will be out of pocket. I also discovered that a large number of the high ratings given to the company came from people who sent them in at the request of Geo Blue before they even left on their trip and or actually filed a claim. I got burned as I was looking for a company to use for that and future trips to Australia as well. Thankfully, the costs I incurred on my credit card bills were not enormous, but they easily could have been. Buying travel insurance is not easy and as I said, the website looked promising.

My earlier post was not very complementary to Geo Blue as I was experiencing difficulty getting reimbursed for a scan that a Swiss doctor that Geo Blue sent me to recommended I have. 16 hours after I made the post I received a call from Geo Blue that my claim was being honored. I don’t know if my post had anything to do with my claim being honored, but if the check does arrive, I can’t complain anymore.