Genuine InnovationsReviews of genuineinnovations.com

I had an old, maybe 10-years or so, Superflate that took 12 gram non-threaded CO2 cartridges. It served me very well for many years. It eventually quit working and the next day I contacted Genuine Innovations. They replaced it with the new model which takes 20 gram non-threaded cartridges. I had the replacement in hand within about a week of contacting Genuine Innovations. Great customer service. From my experience I recommend Genuine Innovations, for me their products deliver many years of reliable service and the company stands behind their products. Thank you.

I have to say this is the best customer service I have ever had. I sent an email concerning a Product that had broken, they wrote me back the next day and asked for a picture, I sent the picture and my new product is being shipped today! I am so happy!

Your customer care is exemplary. I contacted customer service through your website stating that my inflator had broken during recent use. Without questioning me, you offered a replacement at no charge and processed the order the same day. I’ve enjoyed your compact and simple to use inflator for many years and appreciate that you offered to replace it when i had a problem.

Thank you! You listened, understood and reacted perfectly!

I have used their products for a very long time especially the co2 inflators. They are small, reliable and they fit everywhere. I use compact seat bags or just throw them in my back jersey pockets. I currently use the air chuck elite for my road bike rides. I have used it countless times, many miles away from home and never disappointed. The inside ring started to get loose and suddenly popped out, I sent a message to GI and they replaced my chuck elite with a new one. How awesome is that? Thanks GI. I will continue to use your products. You have a lifetime member here!

Count on the quality!!!!

Very responsive and helpful customer service.

I have always appreciated the Genuine Innovations CO2 inflators, in fact have a couple of them that I use on rides around here in Southern California. Good product backed up by great customer service!