Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile reviews

Showing 135 reviews with 1 star · Clear filters

BRENDA
Apr 14, 2026
My phone barely works
My phone barely works. It's slow. The apps that I installed take forever to open. The phone is a very cheap cellular phone not answering I've heard. I can barely hear it ringing or the volume on a call and it's at it's highest level. But it's a free service so I guess I can't complain but they can do better. Now it won't even charge🤬🤬🤬
Response from Gen MobileApr 14, 2026
Hi Brenda, We’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look at your device. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
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JAMES
Apr 14, 2026
Bad phones
Bad phones, phones are at least 5 to 10 years behind when it comes to today's technology and can not keep up. They either crash or have very low ram and slow processors, making it hard to use the service.
Response from Gen MobileApr 14, 2026
Hi James, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
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SAARA
Apr 14, 2026
My phone came in and broke a week…
My phone came in and broke a week later, screen stopped working. I’m unable to get ahold of anyone to get a new one sent
Response from Gen MobileApr 14, 2026
HI Saara, We’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
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Natasha H.
Apr 14, 2026
The number seems like it's hacked i…
The number seems like it's hacked i keep getting phone calls from people saying that my number was affiliated with some try to gain avess to there account so I i shut the phone off and I won't use it again. But it's not hard to tell this kind of issues with a free phone. Horrible service!!!!!!!!!
Response from Gen MobileApr 14, 2026
HI Natasha, We're sorry to hear this. If the calls are persistent, you can dial 611 to look into options like changing your number.
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STEPHEN C.
Apr 3, 2026
gen mobile have 0 idea popped up so if it's some free service they've done nothing for me didn't get phone or service so there's that so why you even contact me shows how out of touch with customer ba
and now since it's a bad review you won't even let me leave one and keep saying oh you got to go back no I don't you're out of touch with your customer base you wouldn't help me out and now you're asking how your service is why don't you keep up with what you're doing
Response from Gen MobileApr 3, 2026
Hi Stephen, we’re sorry for the frustration. It looks like you may have had some interaction with us, but didn’t receive service. We’d like to understand what happened and clear up any confusion. A member of our team will reach out to you to investigate your issue further.
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Schmone D.
Apr 2, 2026
Because don’t work and the internet is…
Because don’t work and the internet is slow and keep dropping calls
Response from Gen MobileApr 2, 2026
Hi Schmone, we’re sorry you’re experiencing this. Gen Mobile is backed by America’s largest 5G networks, and call quality and data speeds can vary depending on location and device. If you’re running into issues, please call 611 or chat with us at genmobile.com so our team can take a closer look.
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W.K
Apr 2, 2026
Cheap phone
Cheap phone, not the best service. It’s a cheap quality. I’m not liking the service at all.
Response from Gen MobileApr 2, 2026
Hi W.K., thank you for your feedback. Our Lifeline phones are provided for free as a courtesy from Gen Mobile. Our phones are designed for essential use (calls, texts, and light browsing), but for better performance, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 to explore the upgrade options if you are interested.
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Stephen “Stephen” R.
Apr 1, 2026
My phone was stolen couldn't reach…
My phone was stolen couldn't reach anyone as it was after hours so I emailed never got a response. So been without my lifeline
Response from Gen MobileApr 1, 2026
Hi Stephen, I'm really sorry to hear about your phone being stolen. I totally understand how frustrating that situation can be. Please give us a call at 833-528-1380 or chat with us at genmobile.com so our customer support team can help you report it and review your options.
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