Gen MobileReviews of genmobile.com

Response from Gen MobileApr 16, 2026

Hi Danyell, We're sorry to hear you're running out of data fast. The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month. If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.

Response from Gen MobileApr 16, 2026

Hi Billie, We're really sorry to hear about your lost phone and understand how frustrating that must be for you. While some of our devices are provided for free through government subsidized programs, they unfortunately don't cover lost, stolen, or damaged devices. If there’s anything else we can help you with, please give us a call. We are here to help.

Response from Gen MobileApr 16, 2026

Hi Valarie, We're sorry you're having trouble with your port out. Please keep in mind, in order to be able to port a number out it must be active with Gen Mobile. You can dial 611 to find out the details of your carrier.

Response from Gen MobileApr 16, 2026

Hello Mecalandria, We sincerely apologize for the inconvenience of not receiving your package. We would like to assist you in resolving this matter promptly. Please contact our customer care team so that an agent can help you with your replacement and service choices.

Response from Gen MobileApr 16, 2026

Hi Jay, We apologize for the difficulties you are encountering. Gen Mobile collaborates with one of the largest 5G networks in the United States to provide you with high-quality service at a lower cost, although speeds may differ based on your location and device. If you are experiencing problems, please call 611 or chat with us at genmobile.com so that our team can assist you in checking coverage in your area.

Response from Gen MobileApr 16, 2026

Hi Sharon, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.

Response from Gen MobileApr 16, 2026

Hi Susan, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.

Response from Gen MobileApr 14, 2026

Hi Star, We’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 90-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.