Gen MobileGen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
Showing 135 reviews with 1 star · Clear filters
CYNTHIA
My phone already broke
Response from Gen MobileJun 3, 2026
Hi Cynthia, we’re sorry you’re experiencing this issue. Since your phone isn't turning on, could you please email our care team at [email protected]? Our standard warranty covers defects for the first 30 days, we want to look into your specific situation and discuss what options are available to help. If you have access to another device, you can also chat with us live at genmobile.com.
Benny T.
This phone service is unpredictable and unimaginable! I have experience nothing but problem and issues with this phone. Although it's free? The quality is super Bad! Need to give us better phones some of us don't have income to upgrade, but you all can improve service by issuing us better phones to start with. I'm tired of having my calls dropped in the middle of a call...just sad
Response from Gen MobileJun 3, 2026
Hi Benny, We understand the importance of maintaining a reliable connection during your service usage and sincerely apologize for any inconvenience you have experienced with Gen Mobile not meeting your expectations. We'd like to sort this out for you. Please call our Customer Care team by dialing 611 on your Gen Mobile device or chat with a live agent by visiting our site at https://www.genmobile.com/pages/contact-us. You can also dial 1-833-528-1380 from another device to speak with an agent. We hope to help you out soon!
JACQUELINE
My phone couldn't be used without Wifi and it eventually went completely out and wouldn't turn back on.
Response from Gen MobileJun 2, 2026
Hey Jacqueline, I'm really sorry to hear you're having this issue. Since your phone isn't turning on, could you please email our care team at [email protected]? Our standard warranty covers defects for the first 30 days, we want to look into your specific situation and discuss what options are available to help. If you have access to another device, you can also chat with us live at genmobile.com.
BERNARD
My phone would not accept charging after only two months of normal use. I called you and was told I had to PURCHASE a new one. Thanks for nothing.
Response from Gen MobileJun 2, 2026
Hi Bernard, we’re very sorry to hear about the charging issue and the frustration from your previous call. Since your phone isn't accepting a charge, please email our care team directly at [email protected], so we can review your case. While our standard warranty covers defects for the first 30 days, we want to look into your specific situation and discuss what options are available to help. If you have access to another device, you can also chat with us live at genmobile.com.
Karan E.
I had at&t, I kept getting meagevhad to do a update for gen Mobil. Well I did so not to loose service! An I haven't Ben able to revive orakeva call scense! I have total no signal bars! Gen Mobil sucks! They do not give u good service! I say there service is 0!!! Do not go to gen Mobil is my best advise
Response from Gen MobileJun 1, 2026
Hi Karan, we are very sorry to hear that you lost service after completing an update. For security purposes, we need to verify your account details directly to fix this technical issue. Please chat with us at genmobile.com, email us at [email protected], or call our customer care team from another device at 1-833-528-1380, so we can help resolve your issue.
Michele M.
It has been a very negative experience.I haven't had my phone a month and I 'm trying to get to the doctors in need of transportation, and that's when the phone goes out for no reason.They use all these excuses saying that I didn't go to the national verifier, or I went to another carrier.Which I did not so when you really need the phone, it will not work for you.And then they ask you for money, then they want all your information.And a bank card and use that it's a very bad company with a very bad product.And they will not service that
Response from Gen MobileJun 1, 2026
Hi Michele, we are very sorry to hear about this experience. We understand how frustrating it is to be without service when you need it most. Because we cannot access your personal account details or verify your Lifeline status through this public review, we want to connect with you to get this sorted out. One of our team members will reach out to you directly. If you need immediate assistance, please call our customer care team at 1-833-528-1380 or email us at [email protected], so we can help you right away.
Donald S.
Phone is a sorry joke just like the service
Response from Gen MobileMay 22, 2026
Hi Donald, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
ELIZABETH
My phone won't come on and when it does the connection is very choppy and don't know when or IF the phone will work that day....
Response from Gen MobileMay 21, 2026
Hi Elizabeth, We're sorry you are having issues with our device. Please contact our Customer Care team at 1-833-528-1380 if you need immediate assistance or chat with an agent by going to our website at https://www.genmobile.com/contact. An agent will be more than happy to look into low cost device options with you. You can also bring a device you already own to use with your Gen Mobile SIM card. Our agents will be available to assist you when you call!