Gen MobileGen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
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Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
Showing 32 reviews with 2 stars · Clear filters
LYNN
Couldn’t understand representative. Rep had attitude. Now waiting for a PIN number to be mailed to me. My phone died can’t use it. Need a replacement
Response from Gen MobileApr 23, 2026
Hi Lynn, I’m very sorry to hear about your experience with our team and the problem with your device. One of our team members will reach out to look into your situation and see how we can help.
CHENELLE
The phone is no good it lags. Since I've had it.
Response from Gen MobileApr 21, 2026
Hi Chenelle, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
CANDICE
You shut off my phone for no activity for 3 weeks. Made it almost impossible to get service back unless I changed from lifeline to an acct I had to pay for.
Response from Gen MobileApr 17, 2026
Hi Candice, We understand the concern regarding your service status. To keep the Lifeline benefit active, federal regulations require the phone to be used at least once every 30 days. If the service isn't used, the free benefit is removed and the line may be suspended. We see that you have purchased a prepaid plan. You can also reapply to keep your line active.
TAQUANDRA
Half of the time I can’t make or receive calls or text messages and the minutes aren’t out when this happens
Response from Gen MobileApr 17, 2026
Hi Taquandra, We're sorry you're experiencing issues with your service and we'd like to help you troubleshoot your device. Please call our customer care team by dialing 611 from you Gen Mobile device or visit https://www.genmobile.com/pages/contact-us to speak with a live agent.
customer
My phone was a very cheap phone and the internet is slow and my phone crack up very easily I can barely make calls.
Response from Gen MobileApr 17, 2026
Hi there! We're sorry to hear that the device you received did not meet your expectations. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). You can call us by dialing 611 on your Gen Mobile device for more info on your upgrade options.
TYNIKA
Phone barely charging now its saying it has a virus
Response from Gen MobileApr 16, 2026
Hi Tynika, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
TALITHA
I applied for a free government phone is supposed to get free minutes every month and just because I didn't use my phone on time and now have to pay $20 a month for a free government phone so I no longer wish to go with this company and I'm going to apply for another free government phone one that doesn't require to have prepaid services
Response from Gen MobileApr 15, 2026
Hi Talitha, I understand the concern regarding your service status. To keep the Lifeline benefit active, federal regulations require the phone to be used at least once every 30 days. If the service isn't used, the free benefit is removed and the line may be suspended. If your benefit was removed, you can purchase a prepaid plan or reapply to keep your line active.
MICHELLE
Bad phone need new one again
Response from Gen MobileApr 3, 2026
Hi Michelle, thank you for your feedback. Our Lifeline program includes a free phone from Gen Mobile for eligible customers, with options to upgrade to other devices. Our phones are designed for everyday use like calling, texting, and light browsing. A member of our team will reach out to you to look into your account and see how we can help. If you need immediate assistance please call 611 or chat with us at genmobile.com.