Gen MobileReviews of genmobile.com

Response from Gen MobileJul 8, 2026

Hi Britanny, thank you for reaching out. We understand how frustrating it is to lose your connection, and we want to help. In government-supported programs like Lifeline, account status or eligibility changes can happen for a few different reasons. Because we take your privacy seriously, we cannot review these details publicly. Please call us at 1-833-528-1380 or email [email protected], so we can look into your account and help you get sorted out. Best, Gen Mobile Care

Response from Gen MobileJul 6, 2026

Hi Hiedi, We know how important it is to stay connected, and we are sorry for the inconvenience of running out of data. The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month. If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.

Response from Gen MobileJul 2, 2026

Hi Tasha, thank you for sharing your experience, and we sincerely apologize for the delay and frustration this caused. We understand how crucial it is to have reliable communication, especially for medical and emergency needs. Even though you have canceled your service, we are actively looking into what caused this shipping delay. We've requested more information from you through Trustpilot.

Response from Gen MobileJun 25, 2026

Hi Tracy, Thank you for bringing this to our attention. We are truly sorry you had this experience, as this is not the level of service we aim to provide. I understand how frustrating this delay is. We have requested more information from you through Trustpilot so we can investigate your issue further. If you need immediate assistance in the meantime, please email us at [email protected] or call us at 1-833-528-1380.

Response from Gen MobileJun 23, 2026

Hi Sayed, We apologize for this experience and want to look into this for you. For your privacy, we cannot look up your account details here. Please chat with us at genmobile.com or call us at 833-528-1380, so we can review your account and help look into this for you.

Response from Gen MobileJun 23, 2026

Hi Tasheka, I understand how frustrating it is to have your data turned off unexpectedly. For your privacy, we cannot look up account details here. Please chat with us at genmobile.com or call us at 833-528-1380, so we can get this sorted out for you right away.

Response from Gen MobileJun 22, 2026

Hi Savannah, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.

Response from Gen MobileJun 22, 2026

Hi Tina, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.