Gen MobileReviews of genmobile.com

This time, huh? You guy suck! YOU make a pin I never gave, my phone was stolen and I can’t even deactivate it and gen mobile can’t access my account even when I give all information to them. Entirely useless! Never in my life would consider this an even somewhat of a company. I send for a pin and they send it to the phone I NO longer have? Ridiculous! I can’t even ask to add my email. Never again! And I understand account security, and all that you got to mail it to the right address and all that, but if somebody’s giving you all their identity information, it does not make any sense that since they moved, they can no longer have their account accessed or since they’ve lost or had their phone stolen or they forgot to put their email at the time of creating the account therefore they can no longer add edit or gain access. That makes absolutely no sense whatsoever and I would definitely say that this is something that needs to be addressed or brought to the attention of the Better Business Bureau.

They’re horrible , I bought a blu phone from one of their Stand. A month later the sim inside of the phone is not reading . Called customer service , they tried to trouble shoot and couldn’t . I gave them all of my information and they told me they can’t send me a new SIM card since I don’t have my PIN number so they’ll mail it to me . I gave them a new address to mail to instead of the one on my id . Sorry can’t do that we have to mail the PIN number to the old address on your ID. So what’s the point of the verification ? . I’ll take service somewhere else . They’re hard to deal with , selling phones that’ll stop reading the SIM card a month later .

I tried to port a number into gen mobile. Every time I didn't go through, it was because they put in the wrong information. When I tried to talk to customer service representatives, they blew me of or made excuses. Horrible customer service. Would never recommend to anyone else.

I wouldn't even give them a star if I had the option. Their customer service is terrible. Very rude and dismissive and their representatives are extremely hard to understand even when using the online messenger feature. Their service quality is poor. Try SafeLink instead.

The company is terrible their customer service is terrible and they dont follow company policy they make things personal with the customer which is so inappropriate its very sick and it needs to be addressed

Several months ago, my cell phone was not usable because the battery life was very low, and the speakerphone was not usable. The replacement arrived, and the phone application did not work. I was requested to ship it to the warehouse. I was forced to wait 2 months for a replacement. The replacement phone also could not make calls. Customer service had to send me a different model then the SIM card did not work. Finally used the old SIM card. 2 months later, the charging port on the phone broke. Gen Mobile replaced the phone, but then again, we had issues with the SIM card, and then there was an issue with my account. Last, I was told to give them my credit card numbers, after 2 plus years not having any issues with my account.

This site didn’t post my first post lmao Gen Mobile hire anybody It was 2 women and a man that took all my private information 3 times all screenshots went back to the parking lot where they had a table and chairs but was sitting in their cars One with a baby crying with no car sit and her and the guy was smoking weed They missed 6 people One lady phone was ready but she left for work The girl said if she not back by 6 pm I’m keep her phone lol I just looked at her I waited 2 days for them to say they couldn’t help me I had my award letter and still nothing They save your information in their phone And u are paying their salaries The sign says free phone service but they say it’s a fee lol 15 ,20,30 dollars One lady wasn’t even there she was on the phone with her 14 yr old and she did it over the phone charged her 25 dollars tried to used the lady cash app and Zelle to get the money wild stuff I will never give them my private information ever again

Gen mobile is a joke!!! I cant see how gen mobile has any positive reviews they all must be fake reviews. I have has there service for about a month now and I am on the government free plan. First this they send you a phone from the early 80's and this phone does nothing but crackle and pop when you use to make a call. I have been able to connect to the internet not one single time and I tried countless times. And i live in the middle of Clearwater Florida so i know that's not the problem. Now let's thalk about their customer service that even a bigger joke than that worthless phone they send you its not even a brand i have ever heard of before. The phone manufacturer is named hot pepper totally a pice of crap in every way and when you call customer service good luck getting someone to understand basic English plus you are on hold for ever and its the same thing on their chat option and they are telling me I can't do anything about this phone that I can't even connect to the internet with or have a decent phone call with because its trash. So beware of this company go somewhere else you be glad you did.